Philips Customer Support Officer in Stockholm, Sweden

  • Order management

  • Sales and customer support

  • Claims handling

  • Continous improvement

  • CSL

Your challenge:

Responsible for timely and accurate processing of incoming customer orders from all Nordic countries. Cooperates closely with Nordic customers and provides information about order confirmation, goods availability and promotions. General support to internal sales team regarding all aspects of order management process.

Your responsibilities:

  • Process incoming orders by checking references and validating relevant information

  • Check availability of products and prepare delivery proposal; where needed select proposed alternatives and update order status

  • After Sales Management: crediting/debiting price variances, management of customer complains

  • Master data management: process changes in customer master data and price update

  • Maintain customer relations and sales encourage customer satisfaction- providing the right part at the right price at the right time

Your team

You will be part of the Nordic Customer Support Office (6 people) based in Stockholm, reporting directly to Supply Chain lead. Your main contact will be our retailers as well as internal Sales team in all Nordic countries.

Our offer:

You will get a unique opportunity to gain professional experience from a high paced international company. The right person will have a great opportunity to develop. You are expected to work 40 hours per week and the assignment will start June, 2017.

We are looking for:

  • Min 3-5 years relevant experience in a similar position

  • Fluency in Swedish, English and one of Nordic language (Danish preferable)

  • Good knowledge of SAP and Microsoft Office (specially Excel)

  • Self-driven and goal oriented with a ‘can-do’ mindset

  • Strong administrator skills

  • Very good commination skills, both verbal and written

  • Comfortable with a fast pace of change