Philips Service Technician, HHS in Sydney, Australia
Our Sleep and Respiratory business is passionate about providing solutions that lead to healthier patients, healthier practices, and healthier businesses. We believe that effective sleep and respiratory management empowers patients to rediscover confidence and the freedom to live a fulfilling life by restoring their ability to sleep and breathe naturally.
An exciting opportunity has recently become available for Service Technician to join the based at our head office in North Ryde. This role is responsible for diagnosing professionally, quoting and repairing Sleep and Respiratory Care equipment in the Healthcare Repair Facility to support customers and solving technical issues and ensuring maximum customer satisfaction.
Key Areas of Responsibility
Diagnose healthcare equipment to the quality standards set by Philips Healthcare (PH-SRC) at HRF by testing and qualifying with customers or colleagues as required
Find the RA for the customer product, verifying warranty or contract entitlement, where there is no entitlement taking responsibility that customer is quoted and the customers call is handled via an exception planning process.
Follow the process for the Fixed price repair for all standard products and order the appropriate parts in order to achieve a first time fix.
Advise Customer Care Center Coordinators and District Teams about the best follow-up with respect to technical state of the diagnosed healthcare equipment
Support Field team with technical knowledge
Escalate technical issues to Business Unit support after consultation of the Team Leader
Keep up to date of new technologies likely to affect PH range of products relevant to your modality
Follow all quality standards within the frame of valid PH business policies
Conform to PH safety standards including health and safety regulations and in the event of hazards or accidents to take immediate control of the situation and involve the Customer Care Manager and / or the responsible person to handle properly confidential issues according Philips standards and to act according General Business Principals
Degree level education or equivalent
Experience in maintenance and troubleshooting of technical complex systems
Strong communication skills- verbal and written