Philips Sleepeasy Sleep Coach in Sydney, Australia

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Philips Healthcare is one of the world's top three medical device companies and we are a company that is focused on improving people's lives through meaningful innovation. With a century of history and more than 450 innovative products and services, our aim is to meet today's challenges in healthcare by creating solutions that deliver better care to more people at a lower cost.

For more than 15 years, Sleepeasy has been helping individuals breathe easier. Our commitment to sleep and respiratory therapy started in 1985 and it is through Sleepeasy our Consultants have played a key role in providing superior hands-on service to ensure our patients receive the support they deserve.

Your Opportunity:

A brand new opportunity has recently become available for a Customer Service Representative- CPAP & Sleep ( Sleep Coach) to join the team. You will be responsible for coordination and delivery of patient support services, providing professional, helpful, consistently high quality service and assistance over the phone. You will play a crucial role in delivering maximum patient satisfaction and therapy adherence. You will also be responsible for supporting internal stakeholders to ensure Sleepeasy provide quality and high value service to patients and prescribing customers and champion the use of remote and tele health service delivery model within a customer experience centre.

Further responsibilities:

  • Providing coaching via phone to new patients regarding how to effectively use their sleep therapy device and achieve compliance.

  • Proactively outreach to client to provide escalation on patients who are failing to achieve compliance (according to Philips Sleepeasy policies).

  • Troubleshooting minor issues with devices as well as non-clinical issues with the patients.

  • Answering inbound calls from patients in a professional, friendly and approachable manner to build and sustain relationships.

We are looking for:

  • Experience working in a call center/ customer service/ hospitality environment

  • Professional approach with the ability to work both autonomously and within a team environment

  • Excellent written and oral communication skills

  • Proven problem-solving, follow up, organisation and priortising skills.

  • High attention to detail and quality required

  • Demonstrated self-starter, excellent interpersonal skills and creative problem solving skills

  • Strong computer skills including managing online applications and Microsoft office products.

Our Offer

As a market-driven company, we're used to listening to our customers & apply the same thinking to our employees. You will be working with a highly passionate and diverse team of business professionals committed to providing the very best service and outcome to customer and patient. We offer a competitive salary, on-going training and development opportunities, outstanding benefits and flexibility in a career with a positive and supportive atmosphere in which to develop your talents further.