Philips Customer Fulfillment Center (CFC) Team Member in Taguig, Philippines

The CFC (Customer Fulfillment Center) APAC is a centralized, regional in-house order management group designed to support the APAC (Asean & Pacific) countries. Order management support is through CFC Team members that are assigned to specific countries (or processes).

The CFC Team Member ensures the timely and correct capture of orders and the timely and complete delivery of these orders according to customer requirements adhering to agreed Service Level Agreements with local country organization.

This role will cover Indonesia market.

The following processes and activities are involved:

  • Order processing

  • Captures customer orders and ensures that correct information is reflected in SAP (customer, material, quantity, price, delivery dates)

  • Transmit necessary documents to other functions as required

  • Execute allocation rules as per Sales/Country instructions, for instances where there is a supply constraint

  • Customer service (Requests, Queries, Complaints)

  • Track & Trace deliveries and ensure that deliveries are complete and on time

  • Coordinate with third party warehouse provider for delivery windows, schedules and other customer requirements

  • Resolve outright rejection and other delivery issues in coordination with third party logistics provider and Sales

  • Ensure service is delivered in accordance with the SLA

  • Returns Management

  • Ensure that returns from customers are pulled out in a timely manner and that credit invoices processed on time

  • Coordinate with customers (where applicable), sales and third party logistics provider for the pull out of defective returns as well as return of stocks used for exhibits and events

  • Process Improvements

  • Analyze order and customer data, and propose improvement projects

  • Lead implementation of improvement projects – coordinating with cross-functional teams including sales, warehouse, forwarders, etc. – with efficiencies and higher service level as immediate ends in mind

  • Coordinate with relevant streams to ensure successful implementation of improvement projects

The Role Requirements:

  • 2 years of order management/fulfilment experience

  • Fresh Graduates with a keen learning attitude are welcome

  • Proficient in Bahasa Indonesian language as this role takes care of the order management for Indonesia market.

Our offer

You’ll be part of a company that is committed to improving the lives of 3 billion people a year by the year 2025 through market-driven innovations in Healthcare, Lighting and Lifestyle. We are passionate about offering our employees the challenges, responsibilities, coaching and learning opportunities needed for their personal and professional development. We believe in ample reward and special recognition for a job well done, and we welcome the cultural awareness, mutual understanding, open minds and out-of-the-box thinking that come from international multidisciplinary team working.

At Philips, you can accelerate your personal growth by being part of entrepreneurial teams, building a career designed for you and integrating work-life balance throughout your career with us.