Philips Customer Care Representative in Toronto, Ontario

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Join a market leader that makes a difference 24/7!

Philips is a diversified technology company, focused on improving people’s lives through meaningful innovation in the areas of Healthcare and Personal Health. Innovation has been a cornerstone of our strategy for over 120 years, creating a strong and trusted Philips brand with market access all over the world. Philips is a leader in cardiac care, acute care and home healthcare, as well as male shaving/grooming and oral healthcare.

Our vision is to improve the lives of 3 billion people a year by 2025.

Philips Healthcare offers a comprehensive portfolio of solutions from the hospital to the home, spanning every stage of the patient journey across the entire continuum of care – from prevention and diagnosis, through treatment, recovery and wellness and Philips Lifeline plays is an important role in this continuum. As Canada’s #1 medical alarm company, our services improve the lives of our customers by helping seniors remain independent in their own homes and giving them and their loved ones peace of mind.

At Philips Lifeline, we don’t need employees; we need people…people who share our passion for caring!

Your Challenge:

We challenge you to join Philips Lifeline as a Customer Care Representative. In this role you will be responsible for answering calls and delivering a best-in-class level of customer service to both our internal and external customers, thereby ensuring customer satisfaction, first-call resolution and continued brand loyalty.

Here’s how you will do that:

  • Answer all incoming calls from customers

  • Assess and identify customer’s need and provide appropriate resolution following company policies and processes

  • Ensure all customer follow-up is done in a timely manner

  • Build rapport and engage customers to deliver an exceptional customer experience

  • Identify opportunities to upsell/cross-sell Philips Lifeline products and/or services

  • Provide back-up to the National Response Centre by responding to medical alarms, as needed or in response to high call volumes

  • Perform additional duties as directed by the Team Leader

Hours of Work:

Training: Must be able to complete 10 weeks of full-time paid training Monday-Friday 9:00am – 5:00pm (For internal applicants - training is 2 weeks)

Normal working hours: Must be able to work any 8 hour shift between 3:00pm – 11:00pm, any 5 days Monday – Sunday

Start Date: Immediately

Location: 95 Barber Greene Road, Toronto, ON

Your Qualifications:

  • Must be fluent in English (verbal and written); fluency in French (verbal and written) is considered an asset

  • Post-secondary education preferred

  • Minimum 2 years of customer service experience in a call centre environment; previous sales experience is considered an asset

  • Strong interpersonal and communication skills (both verbal and written)

  • Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections

  • Enjoys working independently in a fast paced environment

  • Strong computer skills and ability to learn and navigate new software quickly

  • Must possess a professional, friendly and empathetic attitude and be able to quickly develop a rapport with customers over the phone.

  • Flexible and adaptable; willing to learn new skills

  • Fast and accurate typing skills – 30 words per minute required

Our Offer:

Here at Philips WE ARE Working Together for a Better Tomorrow

Thanks to our employees, we are at the forefront of the Healthcare industry. Healthcare providers, backed by our many market leading solutions, are able to diagnose confidently, improve care, and increase the quality of life for patients across North America each and every day.

We offer competitive benefits including Group Benefits, Employee Assistance Program, Group RRSP, Pension plan and Employee Stock Purchase Plan.

Advance your career in an environment that supports work-life balance, health & well-being and continuous learning. Making a difference begins right here, where you come first.

Apply today!

*Please Note: All successful candidates will be required to undergo a Criminal Background Check and a Vulnerable Sector Screen

Philips is an equal opportunity employer. Philips Electronics Ltd is committed to treating all people in a way that allows them to maintain their dignity and independence. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.