Philips Data Entry Clerk in Toronto, Ontario

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Philips Lifeline is a medical alarm service that connects seniors to fast, expert help – 24 hours a day. In the event of an emergency, subscribers are able to directly contact Lifeline by simply pressing a button. A Customer Response Associate responds promptly and professionally to emergency and non-emergency calls from Lifeline subscribers and evaluates what type of assistance is required. While following set protocols, in addition to using personal judgment, the Personal Response Associate will send the appropriate kind of help.

Key Responsibilities:

  • Sort incoming faxes and distribute them to appropriate individuals

  • Enter appropriate data for installations, changes, cancellations, unit changes and personal help button changes

  • Verify information that has been entered into the database

  • Transmit documents to programs by fax

  • Answer customer service related telephone calls

  • Responsible for metrics such as turnaround time for CarePlan entry, accuracy of CarePlan information, number of CarePlans entered per shift, and answering phone calls to established metrics

  • Refill fax machines and printers with paper

  • Make photocopies when needed

  • File documents

  • Make photocopies of controlled sheets, new installation forms, change forms and cancellation forms

Start Date: Immediately

Location: 95 Barber Greene Road, Toronto ON M3C 3E9

Training: Must be able to complete 2 weeks of full-time paid training, scheduled Monday – Friday, 9:00pm – 5:00pm

Normal Working Hours: Must be able to work an 8 hour shift between 7:00am – 11:00pm, any 5 days of the week Monday through Sunday

Your Qualifications:

  • Fluent in English is required (verbal and written)

  • High school diploma required

  • 1-3 years of data entry experience

  • Detail-oriented

  • Excellent typing skills – 40-45 words per minute required

  • Excellent customer service skills

  • Strong time management and organizational skills

  • Computer literacy and experience in Microsoft Windows and with customer database systems

  • Able to work flexible and off-peak hours is required

Benefits

Philips Lifeline offers competitive benefits including Group Life Insurance, AD&D, Extended Healthcare, Dental, Income Protection Programs, Employee Assistance Program, Group RRSP, Pension, Education Assistance, and Employee Stock Purchase Plan.

There are opportunities for quarterly bonuses based on both individual and team performance, as well as a continuous learning program linked to a reward system.

Interested in joining a dynamic and innovative organization? Apply today!

*Please Note: All successful candidates will be required to undergo a Criminal Background Check and a Vulnerable Sector Screen

Philips Electronics Ltd is committed to treating all people in a way that allows them to maintain their dignity and independence. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.