Philips Personal Response Associate in Toronto, Ontario

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Philips is a diversified technology company, focused on improving people’s lives through meaningful innovation in the areas of Healthcare and Personal Security. Philips Healthcare offers a comprehensive portfolio of solutions. As Canada’s #1 Medical Alert company, our services improve the lives of our customers by helping seniors remain independent in their own homes and giving our customers and their loved ones peace of mind.

At Philips Lifeline, we don’t need employees; we need people…people who share our passion for caring!

Join a market leader that makes a difference in a senior’s life 24/7!

Your Challenge:

We challenge you to join Philips Lifeline as a Customer Response Associate . In this role you will be responsible for delivering personalized and professional customer service to each and every customer that calls in. You will quickly assess the situation with the customer and execute appropriate processes to ensure the customer receives the right kind of assistance.

Here’s how you will do that:

  • Answer all incoming help calls from our subscribers promptly and professionally

  • Assess customer’s situation and follow appropriate processes

  • Conduct daily test calls with our Philips Lifeline subscribers

  • Troubleshoot equipment issues with customers

  • Provide exceptional customer service to customers, showing compassion and care

  • Perform additional duties as assigned by the Team Leader

Hours of Work:

Training: Must be able to complete 8 weeks of full-time paid training. 4 weeks in-class training, Monday-Friday 9:00am -5:00pm and 4 weeks On-the-job training schedule TBD.

Normal Working Hours: must be able to work an 8 hour shift between 7:00 – 24:00 (midnight), any 5 days of the week Monday through Sunday

Your Qualifications:

  • Must be fluent in English (verbal and written)

  • High School Diploma required

  • 1 to 3 years of call centre and/or customer service experience

  • Strong computer skills and ability to learn and navigate new software quickly

  • Fast and accurate typing skills – minimum of 30 words per minute required

  • Excellent verbal and written communication skills to communicate patiently, courteously, and professionally with our customers

  • Demonstrated ability to actively listen and process information quickly and accurately

  • Ability to plan, organize and establish priorities

  • Excellent judgment and decision-making skills to ensure the safety and security of customers

  • Desire to work in a dynamic, customer-focused environment

  • Exceptional customer service skills

  • Flexible and adaptable; willing to learn new skills

  • Must be able to talk and type and navigate multiple screens while on the phone with the customer

Our Offer:

Here at Philips WE ARE Working Together for a Better Tomorrow

Philips Lifeline provides a motivating environment with a passion for caring. Philips Lifeline offers competitive benefits including Group Life Insurance, AD&D, Extended Healthcare, Dental, Income Protection Programs, Employee Assistance Program, Group RRSP, Pension, Education Assistance, and Employee Stock Purchase Plan.

Advance your career in an environment that supports work-life balance, health & well-being and continuous learning. Making a difference begins right here, where you come first.

Apply today!

* Please Note: All successful candidates will be required to undergo a Criminal Background Check and a Vulnerable Sector Screen