Philips Clincial Applications Specialist in United Kingdom - Remote Based, United Kingdom
Responsible to ensure that customers (e.g. end-users, technicians, operators) are properly trained to optimally use the equipment delivered, installed and handed over by Philips Healthcare and maximizing customer satisfaction in the assigned business.
Set up application training schedules, in close cooperation with the customer
Train customers in applying the best possible clinical procedures and protocols to achieve optimal usage of the delivered equipment
(re-)Train hospital staff in case of new releases and / or versions (changes) in the operating procedures of the equipment
Ensure that all customers are provided with high quality training and attention so that each customer is fully satisfied with the attention received from Philips Healthcare (PH)
Report to PH on difficulties in optimal usage of the equipment
Responsible for delivering customized (competency based) training material pack – if / when required
Support user group meetings if / when required
Conduct regular visits to customers to obtain direct feedback from them about the quality of the training delivery and the customer satisfaction
Support and advise the sales force during acquisition
Stay "on track" with the new developments in the clinical application and operating field of the relevant equipment
Be aware and to manage at all times the safety standards required by the company, including radiation protection, health and safety regulations. In the event of hazards or accidents, to take immediate control of the situation and involve the safety advisor from the regional office
Ensure that all clinical applications training, with both new and existing customers, complies with the company's quality policy
Responsible for reporting customer feedback according to applicable quality standard policy and follow up relevant assigned quality & regulatory training in a timely manner
Applications decisions within guidelines.
To make decisions for customer training activities within given budget limits
To reschedule these activities based on changed customer priorities
In this role, you have the opportunity to help deliver cutting edge industry training on the most advanced healthcare tech across the imaging space, supporting a wide variety of end customers with continuous improvements and training.
You are responsible for ensuring that end customers are optimally trained in use of Philips equipment installed, delivered and handed over, maximizing customer satisfaction across the assigned business.
You are a part of a team of 3 applications specialists working UK wide in a fast paced and challenging role, requiring constant commercial and critical thinking, working with a broad customer base.
To succeed in this role, you should have the following skills and experience:
• Existing knowledge and background in cardiac, vascular or neuro radiography
• Ability to set up application training schedules, in conjunction with customers
• Proven background in working in an autonomous fashion, but as part of a wider team with a cooperative target
• Good communication skills utilizing an ability to train customers in applying the best possible clinical procedures and protocols
• (re-)Train hospital staff in case of new releases and / or versions (changes) in the operating procedures of the equipment
• Attention to detail ensuring that the training delivered is of the highest quality
• Keeping up to date with the new developments in the clinical application and operating field of the relevant equipment
• Remote based role so flexibly to travel UK wide 100% of the time is required
In return, we offer you
A path towards your most rewarding career. Philips is growing its marketing capability enterprise wide. Succeeding in this market-based role in a complex environment will open many doors for your long term career, in other areas in Philips or otherwise. We also believe that we are at our best as a company when you are at yours as a person. Thus, we offer competitive health benefits, a flexible work schedule and access to local well-being focused activities. Furthermore, Philips University is available to all employees for learning and development opportunities.
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.
To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website. Once there, you can also learn about our recruitment process, or find answers to some of the frequently asked questions.
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