Philips Field Service Engineer in United Kingdom - Remote Based, United Kingdom

Field Engineer to support MRI and Imaging systems North London

As a Philips Field Service Engineer you will play a lead role in supporting the technical needs of Philips customers and customer service partners. Working collaboratively with the wider organisation to provide exceptional service to our customers, services include corrective & preventative maintenance, commissioning & installation of equipment and software & hardware upgrades to products within the Imaging Systems portfolio both on-site and remotely.

Operates at an advanced technical level to provide expert advice & solutions to our customers and colleaguesMaintain up to date, proficient knowledge, use of all customer services tools and applications

  • Actively participate in an ongoing rotation with the Remote support team, providing customers with direct remote support.

  • Carry out Corrective, Preventative, Installation and Field Change order activities on complex healthcare systems.

  • Diagnose mechanical, hardware and software system failures using established procedures and information.

  • Contribute towards technical knowledge sharing through ongoing collaboration with field and remote colleagues

  • Determine most cost effective repair/solution to minimise customer downtime.

  • Take a lead in managing and supporting technical escalations through to resolution ensuring all stakeholders are continually updated of progress according to the company process

  • Maintain a high level of knowledge through continual training and development to ensure regulatory compliance is maintained

  • Takes responsibility and ownership for self-development to ensure technical and behavioural skills meet our customer requirements

  • Maintain a high level of administration compliance adhering to reporting and administration procedures in a timely and efficient manner to meet regulatory requirements

  • Ensure all company property including test equipment, tools and spare parts are handled and stored in a safe and careful manner

In this role, you have the opportunity to play a lead role in supporting the technical needs of Philips MRI customers and customer service partners.

Working collaboratively with the wider organization to provide exceptional service to our customers, services include corrective & preventative maintenance, commissioning & installation of equipment and software & hardware upgrades to products within the Imaging Systems portfolio both on-site and remotely.

This role will cover North London, and the upper half of the M25.

You are responsible for;

The MRI Field Service Engineer will operate at an advanced technical level to provide expert advice & solutions to our customers and colleagues. Your responsibilities will include;

Acting as point of technical escalation within your modality(s) for remote and field based engineers to reach timely resolution to customer issues

  • Maintaining up to date, proficient knowledge, use of all customer services tools and applications

  • Actively participate in an ongoing rotation with the Remote support team, providing customers with direct remote support.

  • Take a lead role within the modalities trained to support the development of engineers, through collaboration and face to face coaching

  • Carry out Corrective, Preventative, Installation and Field Change order activities on complex healthcare systems.

  • Diagnose mechanical, hardware and software system failures using established procedures and information.

  • Contribute towards technical knowledge sharing through ongoing collaboration with field and remote colleagues

  • Determine most cost effective repair/solution to minimise customer downtime.

  • Take a lead in managing and supporting technical escalations through to resolution ensuring all stakeholders are continually updated of progress according to the company process

  • Maintain a high level of knowledge through continual training and development to ensure regulatory compliance is maintained

  • Takes responsibility and ownership for self-development to ensure technical and behavioural skills meet our customer requirements

  • Maintain a high level of administration compliance adhering to reporting and administration procedures in a timely and efficient manner to meet regulatory requirements

  • Ensure all company property including test equipment, tools and spare parts are handled and stored in a safe and careful manner

You are a part of team of 20 field service engineers. You will report into the Service Delivery Manager for the South East.

To succeed in this role, you should have the following skills and experience;

  • Experienced logical problem solver with ability to work independently

  • Experienced in servicing high-end technical equipment

  • Degree in Electro-mechanical engineering

  • Deliver high levels of customer service

  • Competent in IT/Network diagnosis/system connectivity/Remote service

  • Comprehensive PC Skills

In return, we offer you

A path towards your most rewarding career. Philips is growing its marketing capability enterprise wide. Succeeding in this market-based role in a complex environment will open many doors for your long term career, in other areas in Philips or otherwise. We also believe that we are at our best as a company when you are at yours as a person. Thus, we offer competitive health benefits, a flexible work schedule and access to local well-being focused activities. Furthermore, Philips University is available to all employees for learning and development opportunities.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at http://www.philips.com/b-dam/corporate/corporateblog/2016/PhilipsChronicDisease_5.jpg . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at http://www.philips.com/a-w/careers/healthtech/working-at-philips/working-at-philips.html on our career website. Once there, you can also learn about our recruitment process at http://www.philips.com/a-w/careers/healthtech.html , or find answers to some of the frequently asked questions at http://www.philips.com/a-w/careers/healthtech/faq.html .

Please apply on-line – Good Luck!

Recruitment agencies : we are fortunate enough to receive lots of fantastic applications for our brand, however when we use agencies we have a PSL in place so please do not contact hiring managers or the recruitment team directly as we are not able to respond to you.