Philips Field Service Engineer in United Kingdom - Remote Based, United Kingdom

null In this role, you have the opportunity to play a lead role in supporting the technical needs of Philips customers and customer service partners.

Working collaboratively with the wider organization to provide exceptional service to our customers, services include corrective & preventative maintenance, commissioning & installation of equipment and software & hardware upgrades to products within the Imaging Systems portfolio both on-site and remotely.

Philips are continuously seeking candidates for Field Service Engineer positions. We are hosting a recruitment day on the 26th of June 2017. Typical positions can vary from covering the SW or SE & London, and would be responsible for a single modality such as X-Ray, MRI, CT or Ultrasound.

These opportunities could be suitable for experience medical imaging system engineers, individuals leaving the armed-forces, or biomedical engineers wishing to move into the imaging modalities.

You are responsible for;

The Field Service Engineer will operate at an advanced technical level to provide expert advice & solutions to our customers and colleagues. Your responsibilities will include;

Acting as point of technical escalation within your modality(s) for remote and field based engineers to reach timely resolution to customer issues

  • Maintaining up to date, proficient knowledge, use of all customer services tools and applications

  • Actively participate in an ongoing rotation with the Remote support team, providing customers with direct remote support.

  • Take a lead role within the modalities trained to support the development of engineers, through collaboration and face to face coaching

  • Carry out Corrective, Preventative, Installation and Field Change order activities on complex healthcare systems.

  • Diagnose mechanical, hardware and software system failures using established procedures and information.

  • Contribute towards technical knowledge sharing through ongoing collaboration with field and remote colleagues

  • Determine most cost effective repair/solution to minimise customer downtime.

  • Take a lead in managing and supporting technical escalations through to resolution ensuring all stakeholders are continually updated of progress according to the company process

  • Maintain a high level of knowledge through continual training and development to ensure regulatory compliance is maintained

  • Takes responsibility and ownership for self-development to ensure technical and behavioural skills meet our customer requirements

  • Maintain a high level of administration compliance adhering to reporting and administration procedures in a timely and efficient manner to meet regulatory requirements

  • Ensure all company property including test equipment, tools and spare parts are handled and stored in a safe and careful manner

You are a part of team of field service engineers and would report into the regional Service Delivery Manager.

To succeed in this role, you should have the following skills and experience;

  • Experienced logical problem solver with ability to work independently

  • Experienced in servicing high-end technical equipment

  • Degree in Electro-mechanical engineering

  • Deliver high levels of customer service

  • Competent in IT/Network diagnosis/system connectivity/Remote service

  • Comprehensive PC Skills

In return, we offer you

A path towards your most rewarding career. Philips is growing its marketing capability enterprise wide. Succeeding in this market-based role in a complex environment will open many doors for your long term career, in other areas in Philips or otherwise. We also believe that we are at our best as a company when you are at yours as a person. Thus, we offer competitive health benefits, a flexible work schedule and access to local well-being focused activities. Furthermore, Philips University is available to all employees for learning and development opportunities.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at on our career website. Once there, you can also learn about our recruitment process at , or find answers to some of the frequently asked questions at .

Please apply on-line – Good Luck!

Recruitment agencies : we are fortunate enough to receive lots of fantastic applications for our brand, however when we use agencies we have a PSL in place so please do not contact hiring managers or the recruitment team directly as we are not able to respond to you.