Philips Director, Sales Operations in United States of America - Home Based, Massachusetts


The core mission of the Director, Sales Operations is to partner with the Sales Organization to drive performance management, analytics, growth, transparency accountability within the Sales Organization. The mission includes understanding the business and offering advice on how to maximize opportunity within the business. This person is responsible for understanding the end to end processes within Sales Operations that can be utilized to drive initiatives and advising and communicating them to the Sales organization where appropriate.

In this role, you have the opportunity to

The Director, Sales Operations is responsible for assisting Senior Sales Leadership with driving and managing all aspects of the Sales organization. This person applies intimate and in-depth knowledge of customer relationship management, commercial operations, forecasting, performance management, project management, and the healthcare market to implement innovative strategies which are aligned with Philips Management agenda. The Director, Sales Operations will support Senior Sales Leadership to collectively influence and interact with other stakeholders to ensure that the business delivers on its commitments.

You are responsible for (but not limited to)

  • Identify and work within Sales Operations to prepare and deliver appropriate training and communications in support of the businesses

  • Provide the necessary sales and marketing insight based on market conditions, industry trends and competitive landscapes.

  • Leads the strategic and tactical operations of the businesses with respect to orders to meet monthly, quarterly and annual objectives. These objectives include but not limited to: forecast accuracy, funnel management and other aspects of performance management.

  • Provide strategic leadership which includes but is not limited to: help develop reasonable and accurate forecasts and provide insights on areas of opportunity and strength within the business based on business analytics and knowledge of the products and business environment; coordinate efforts to grow overall business.

  • Design, develop and coordinate, with other Sales Operations Directors, consistent process, reporting, analytics etc. to drive efficient and meaningful Operations within the Business.

  • Collaborates with Sales, Customer Services, CFC, Finance, Project Management and other stakeholders to ensure that business objectives are met.

  • Proactively monitor and analyze performance and assist leadership team in developing GAP plans that will lead to AOP achievement

  • Maintain KPI’s that measure success of objectives and drive continuous improvement in team productivity.

  • Develop an end to end understanding, mastery and stewardship of all Sales Operations functions including Compensation, Territory Management, Reporting and Analytics and Training and Programs

  • Structure and coordinate activities in the businesses to drive performance including but not limited to orders, revenue, accounts receivable etc.

  • Advise and assist in facilitating operational needs including approvals, visibility, analysis etc.; Knowledge of the internal workings and processes (at a higher level) at our customers is also required.

  • Deep organizational knowledge and expertise regarding Philips internal processes/workings, ideal;

  • Other duties and projects as assigned.

You are a part of

A team supporting Senior Sales Leadership within North America. As a member of the Sales Operations Leadership team, you are an everyday partner of multiple functions within the department, including Business Partnering, Data Integrity, Compensation Operations, and Training and Programs and cross functionally with Commercial Operations, Marketing, Sales and Finance.

To succeed in this role, you should have the following skills and experience

  • Bachelors’ Degree required; MBA, preferred

  • 5+ years’ experience in business partnering in Sales Operations - i.e. partnering with a Sales leaders, helping drive the business and initiatives, identifying areas of opportunity, coordinating activities, drawing conclusions for multiple inputs, deployment of sales resources (territory alignment etc.), compensation experience, etc.

  • Significant operational and sales insight with the ability to understand, interpret, and present complex data to senior level audience

  • Experience supporting Gross Revenues of $200M (or greater), while navigating incentive compensation conversations and reporting

  • Evidence of continuous career progression and a record of leading change management

  • Management experience within a matrixed organization, paired with a continuous improvement mindset

  • Experience with different business models (Capital, Subscriptions, vendors, etc.)

  • Healthcare experience, highly preferred

In return, we offer you

This position creates a unique opportunity to align with our customers clinical needs and to supply them with a trusted partner who understands their journey and can help them achieve their goal of managing the patients’ clinical outcomes from diagnosis through treatment to resolution. We offer you a dynamic working environment in an innovative business, which offers you excellent opportunities to further develop and fully exploit your talents. This job comes with a competitive salary, excellent benefits and up-to-date training. The work location of this position will be remote US-based.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video .

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at on our career website, where you can read stories from our employee blog at . Once there, you can also learn about our recruitment process at , or find answers to some of the frequently asked questions at .

Philips is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, and protected veteran or marital status.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.