Philips Remote Service Engineer- IGT/ IXR in United States of America - Home Based, Massachusetts

Your Challenge:

We challenge you to join our Remote Service team as an experienced Remote Service Engineer (Previously known as CSS)! You will combine your technical, networking, and customer interaction skills utilizing the latest remote access technologies to assist healthcare customers with IGT/IXR products.

Your Responsibilities:

Acting as a Remote Service Engineer (RSE), the aim of your job is to provide telephone, remote technical support, and remote diagnostics to external healthcare customers and field partners, utilizing the latest remote access technologies. You will be responsible for:

  • Acting as a Philips Representative in response to customer inquiries and providing telephone and remote technical support to external customers

  • Resolving customer service events by leveraging Philips tools and resources as needed

  • Timely escalation of customer product issues for evaluation and action by higher level support

  • Utilization of appropriate remote tools to resolve issue and thus avoid dispatching of service call to Field Service Engineer

  • Implementing best practices and process improvements while diagnosing problems, apply effective solutions and determine follow up actions

  • Driving increased productivity through utilization of remote tools and technical skills

Your Team:

This team is responsible for providing rapid solutions to our DXR customers. You will work with a great group of Philips Technical members in a cohesive and productive environment. Our team enjoys helping each other resolve issues for our customers and taking on projects to better our team.

Our Offer:

We offer you a dynamic working environment in an innovative business which offers you excellent opportunities to further develop and to fully exploit your talents. This job comes with a competitive salary, excellent benefits and up-to-date training. The work location of this position will be remote.

We are looking for:

  • 2 year/ Associates Degree or equivalent is required ; 4 year technical degree preferred

  • Minimum of 5 years strong IGT/ IXR experience on Philips systems

  • Computer networking experience is preferred

  • Effective communication skills

  • Ability to troubleshoot and think logically about solutions

  • Strong interpersonal skills with teams and customers

  • Prioritization and time management

  • Technical solutions authoring

  • Ability to solve mechanical and electrical problems using appropriate tools

  • Ability to utilize MS office and other CRM products and applications

  • Ability to type 30 words per minute

  • Ability to demonstrate versatility with a variety of Philips products and customers

  • Travel will be determined according to business requirements

Philips is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, protected veteran or marital status.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

In this role, you have the opportunity to

Combine your technical, networking, and customer interaction skills utilizing the latest remote access technologies to assist healthcare customers with IGT/IXR products!

You are responsible for

-Acting as a Philips Representative in response to customer inquiries and providing telephone and remote technical support to external customers

-Resolving customer service events by leveraging Philips tools and resources as needed

-Timely escalation of customer product issues for evaluation and action by higher level support

-Utilization of appropriate remote tools to resolve issue and thus avoid dispatching of service call to Field Service Engineer

-Implementing best practices and process improvements while diagnosing problems, apply effective solutions and determine follow up actions

-Driving increased productivity through utilization of remote tools and technical skills

You are a part of

A team responsible for providing rapid solutions to our IXR/IGT customers. You will work with a great group of Philips Technical members in a cohesive and productive environment. Our team enjoys helping each other resolve issues for our customers and taking on projects to better our team.

To succeed in this role, you should have the following skills and experience

-2 year/ Associates Degree or equivalent is required; 4 year technical degree preferred

-Minimum of 5 years strong IGT/ IXR experience on Philips systems

-Computer networking experience is preferred

Effective communication skills

-Ability to troubleshoot and think logically about solutions; ability to solve mechanical and electrical problems using appropriate tools

-Strong interpersonal skills with teams and customers

-Ability to demonstrate versatility with a variety of Philips products and customers

-Travel will be determined according to business requirements

In return, we offer you

A dynamic working environment in an innovative business which offers you excellent opportunities to further develop and to fully exploit your talents. This job comes with a competitive salary, excellent benefits and up-to-date training. The work location of this position will be remote.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at http://www.philips.com/b-dam/corporate/corporateblog/2016/PhilipsChronicDisease_5.jpg . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video .

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at http://www.philips.com/a-w/careers/healthtech/working-at-philips/working-at-philips.html on our career website, where you can read stories from our employee blog at http://www.usa.philips.com/a-w/our-people/life-at-philips.html . Once there, you can also learn about our recruitment process at http://www.philips.com/a-w/careers/healthtech.html , or find answers to some of the frequently asked questions at http://www.philips.com/a-w/careers/healthtech/faq.html .

Philips is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, protected veteran or marital status.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

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