Philips Biomed Site Lead (Westchester Medical Center) in Valhalla, Massachusetts

Site Lead Replacement for Westchester Medical Center

In this role, you have the opportunity to

WOW our customers by using your strong technical/project management skills in providing the best in class customer service! As part of the Service engineering organization you will contribute to providing the right data, context, and approach which will change the way we do business and make a difference for our customers..

You are responsible for

  • Directing resident site engineers, support staff contractors, and maintains in-depth knowledge of contractual obligations

  • Managing all aspects of service delivery which includes servicing products that would normally extend beyond radiology including bio-medical, laboratory, MIS or PPE, along with assisting with PMs of equipment to meet compliance goals on a monthly basis.

  • Setting priorities and schedules for service actions and assigns responsibilities to personnel accordingly.

  • Facilitating the continued development of a high performance work team comprised of the site-dedicated staff and actively strives to promote the appropriate environment for team growth.

  • Providing follow-up to insure service quality, customer satisfaction and contract compliance, and regulatory compliance.

  • Serving as a member of hospital safety committee, equipment selection committee, facility planning committee and/or other formal hospital committees as requested by the customer and participating in customers departmental meetings as a technical advisor.

  • Responsible for monitoring the overall service delivery and coordination of all aspects of customer service, including, but not limited to:

  • Manage Facilities’ equipment inventory and oversee the service schedules for equipment covered under this Agreement and the new equipment under the OEM’s warranty.

  • Resolve any service-related issues with Philips Service Center and other OEMs.

  • Coordinate with OEMs to ensure Facilities receive any no-cost upgrades and enhancements in a timely manner.

  • Provide reports (i.e., The Joint Commission reports) upon mutual agreement between the Site Manager and customer.

  • Coordinate with Facility Finance Offices/Accounts Payable on any invoicing and payment-related issues.

You are a part of

Working as part of our Global Sales and Service organization, you’ll benefit from the team’s growing breadth and depth of healthcare products and services portfolio, and be challenged to drive our best-in-class reputation through top customer experience ratings.

To succeed in this role, you should have the following skills and experience

  • Associate’s degree or equivalent training/experience in electronics or Biomedical Engineering.

  • Minimum of five years servicing biomedical equipment, coupled with a minimum of five years of leadership experience.

  • Experience or trained on Life Support / High Risk Equipment

  • The ability to effectively cope with change, shift gears comfortably, decide and act without having the total picture, and comfortably handle risk and uncertainty.

  • The ability to quickly eliminate roadblocks and create / maintain program focus.

  • The ability to work well within conflicts; reads situations quickly; and be good at focused listening.

  • The ability to marshal resources to get things done, orchestrate multiple activities at once to accomplish goals, use all available resources effectively and efficiently, and communicate need, status, and outcome in a useful manner.

  • The commitment to blend people into teams when needed, openly share wins and successes; and define success in terms of the whole team.

Company relocation benefits will not be provided for this position. Candidates need to live within the territory or within commuting distance to Valhalla, NY.

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa.

In return, we offer you

Sharpen your talents with new challenges in our dynamic organization. As a market-driven company, we’re used to listening to our customers & apply the same thinking to our employees. We offer a competitive salary, outstanding benefits and flexibility in a career with a positive and supportive atmosphere in which to develop your talents further.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at on our career website, where you can read stories from our employee blog at . Once there, you can also learn about our recruitment process at , or find answers to some of the frequently asked questions at .

Philips is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, protected veteran or marital status.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

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