Philips IGT FSE in China
Deliver qualified service to customers including corrective maintenance, preventative maintenance, installation and FCO. This position is very important to ensure long term customer satisfaction and loyalty, and is playing a very important role in the growth of customer service business and sales business.
W ORKING RELATIONSHIPS工作关系
External Customer: Deliver daily service to customer and ensure customer satisfaction.
Support Function: Ensure the service process correct implementation
Sales Distributor: Cooperate with sales distributor in varied sales or marketing activities.
ASP: Cooperate with ASP as one team to provide qualified service to customer.
PRINCIPAL ACCOUNTABILITIES 主要工作职责
Own customer satisfaction & service quality KPIs for assigned account
Provide service support to team members as required
Develop and maintain good relationships with customers
Plan and deliver assigned service to customers with high quality, including Corrective Maintenance, Preventive Maintenance, Installation and FCO
Prepare and provide kinds of Service Report on an accurate and timely basis
Attend training and develop relevant knowledge and skills.
Support service sales to explore and develop business opportunities (IS FSE)
Develop business in assigned account (UM FSE)
Other tasks assigned by team & company
M AJOR CHALLENGES主要挑战
Work professionally and effectively to maintain a high system up rate
Communicate and work with service support engineer to raise VIPER case and solve difficult technical challenges
Maintain and improve customer satisfaction to keep high CQCS
Adopt team spirit to make sure whole team deliver same service quality
College, University Bachelor or above
Advanced Electronics Certificate or equivalent in electrical engineeringb) Experience工作经验:>3 years work experience on customer service in Healthcare industry c) Travel Frequency出差频率:
25% - 50%
d) Competency and Skills 能力和技能:
Strong technical knowledge on Healthcare products
Strong communication skill and Open mind to share with others
Clear and logic thinking
Ability to handle multi tasks
Good execution skill
Excellent English skill in reading, writing and speaking
Willing to take responsibility ( 勇于承担责任)
Self motivation and self management (明确的自我激励和自我管理能力)