Philips Customer Service Desk Specialist in Warszawa, Poland

Philips Personal Health sector is dedicated to responding to the consumers’ aspirations all over the world. With the aim of improving their health and well-being. Our unique competitive advantage is the combination of our powerful global brand, our insightful understanding of people, our extraordinary competence in technology and design, and the many synergies with our channels, partners and supply chain. For us, technology is not produced for technology’s sake. We are taking the consumer lifestyle much further, making home life more enjoyable and reflecting the consumer’s holistic interest in better well-being.

Your challenge

As Customer Service Desk Specialist you will be responsible for managing and executing customer orders mainly from hypermarkets. You will take full ownership of the ordering process, from order receipt until point of delivery to the customer. Therefore the position requires highest level of customer service and professionalism.

You will be responsible for:

  • Creating customer sales orders in the SAP system

  • Checking on delivery conditions and completeness of all orders

  • Communicate order confirmation to customers

  • Initiate commercial invoicing confirming the accuracy of the information on the invoices to limit later queries (quantity, price, discounts)

  • Handle complaint / return registration

  • Manage the complaints process

  • Organize and co-ordinate return deliveries

  • Process necessary documentation (credit notes) for returns received

  • Ensure the accuracy of such credit notes

Requirements:

  • Natural predisposition for Customers Service, like high interpersonal skills, capability of understanding customers’ needs, emotional balance and mature personality, excellent communication skills

  • Very good knowledge of English language

  • Some experience with SAP will be an asset

  • Good knowledge of MS Office (especially Excel)

  • Great organization skills

We kindly inform you that we will contact only chosen candidates.

Please provide a clause: „Hereby I agree to process my personal data included in my application for requirements of the recruitment process (in accordance to Personal data Protection Act dated 29 August 1997; Official Journal no 133, item 883)”.