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Job Information

Philips Global Service Coordinator - AI (m/f/d) in Aachen, Germany


In this role, you have the opportunity to

Track and optimize the Artificial Intelligence (AI) services & solution delivery to our customers globally. The topics are highly correlated with the strategy of Philips and offer many development opportunities.

You are responsible for

  • Coordinate and organize global installations and customer trainings of the IntelliSpace Discovery & AI products

  • Liaise with local Philips project managers, field service engineers, global order desk and customer representatives for timely delivery and adequate training of IntelliSpace Discovery & AI products

  • Organize the internal and external resources and stakeholders to drive order to cash process for solution deliveries

  • Organize and give “Train the Trainer” lessons to customers and/or Philips Clinical Application Specialists and Field Service engineers in global markets on product installation and user training

You are part of

A dynamic, growing international service team that delivers state-of-the-art technologies to apply to customers in clinical and research environments worldwide. We are working closely with several groups within Philips (e.g. MRI, CT, PACS, etc.) to provide an integrated, holistic offering of healthcare information technology using AI that is able to make a difference to patients and clinicians

As part of the Imaging Clinical Applications and Platforms (ICAP) business unit within Philips, a leading vendor of healthcare solutions, we leverage potentials of artificial intelligence to improve patients' health and facilitate workflows of physicians in clinical environments.

To succeed in this role, you should have the following skills and experience

  • Bachelor/Master Degree in Biomedical Engineering, Computer science, Information Systems Engineering

  • Experience (3years+) and in-depth knowledge of customer service operations including field operations

  • Experience in leading and guiding international cross-functional teams

  • Experience in user training and installation of medical device software products, Medical Imaging related experience (MRI, CT, PACS, etc.) is desired

  • Experience in maintenance and troubleshooting of IT systems (e.g. Windows-based systems, network architecture)

  • Excellent written and oral communication in English and demonstrated ability to communicate appropriate information to customers and team members in a professional manner

In return, we offer you

A pivotal role in the IntelliSpace Discovery and AI business. Order-to-cash metrics are reported to senior management allowing the successful candidate to build on successes for further steps in her/his career. The global exposure and cross-functional nature of the position will provide the opportunity to build a strong network.

We also believe that we are at our best as a company when you are at yours as a person. Thus, we offer competitive health benefits, a flexible work schedule and access to local well-being focused activities.

Philips encourages people with a disability to apply.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video .

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog . Once there,you can also learn about our recruitment process , or find answers to some of the frequently asked questions .