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Job Information

Philips IT Support Analyst Shift B1 in Alajuela, Costa Rica

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In this role, you have the opportunity to

Provide day-to-day delivery and technical support for end-users of desktop applications, telephones, handheld email devices, printers and computer hardware.

You are responsible for

  • Supports Windows desktop OS. Diagnoses and troubleshoots computer and general network issues.

  • Provides timely resolution of end user problems.

  • Provide support for field personnel remote communications and connectivity .

  • Basic administration of phone systems.

  • As necessary, performs other duties as required.

You are a part of

A leading health technology company with a multinational workforce of approximately 77,000 employees and globally present with sales and services in more than 100 countries worldwide.

To succeed in this role, you should have the following skills and experience

EDUCATION:

  • Requires a Technical Degree in computer Repair or equivalent training/education

  • Adequate combination of educational background and/or experience in Medical Companies to effectively perform self-training

KNOWLEDGE AND EXPERIENCE:

  • Requires 2+ years’ experience in desktop support

  • Requires basic knowledge of phone system support

  • Knowledge of computer applications (i.e.: Microsoft Word, Excel, PowerPoint, Access & Project, Windows, Visio, etc.) required

  • Knowledge of Windows environment and computer hardware and software at an intermediate or advanced level

  • Experienced in remote customer support including wireless LAN access, VPN, DSL, and Cable services.

  • Experience in Backups, Active Directory, Exchange 20007, and Windows server environments

  • Experienced in supporting PDA’s (Blackberry, Droid, iPhone and iPad).

  • Experienced in PC imaging support (Altiris preferred)

  • Must be bilingual (Spanish and English).

In return, we offer you

In order to develop your full potential, we will offer you the flexibility, encouragement and opportunities to keep you inspired and engaged. After all, working at Philips is more than a job. It is an experience full of amazing moments that will transform you in a lasting and positive way, since together we can improve the world.

Philips is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, protected veteran or marital status.

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