Philips Customer Service Representative 3 in Alpharetta, Georgia

Job Description

An ideal candidate for this role will be an expert in delighting our customers and will possess the Heart and Commitment for assisting people with a proven record of delivering world-class customer support.

Successful candidates will possess the following highly desired qualifications:

Ø Demonstrated integrity and commitment to customer satisfaction and a passion for excellence while servicing customers

Ø Basic knowledge of the healthcare organization, products and/or services

Ø Superb organizational skills and attention to detail

Ø Works well under pressure and able to operate in a multi-tasking environment

Ø Strong communication/listening skills with a positive "can-do" attitude

Ø Proficient in computer skills and programs

Ø Typing speed of 60+ WPM

Ø Experience in Healthcare environment preferred

Customer Support

Ø Provides world class customer support via multiple channels to internal and external customers

Ø Takes a proactive role in personally owning and continuously improving the customer experience

Ø Provides initial response for technical and Clinical support, Parts ID, Field and Bench Repair teams

Ø Reconfirms customers’ needs by asking probing questions

Ø Performs self-monitoring of individual calls to ensure you are providing the highest level of world class customer support

Ø Uses knowledge, tools, and applications simultaneously to quickly connect care providers with solutions

Ø Responsible for verification of, and correct documentation relating to internal/external customers request for service

Ø Understands the relationship between individual performance and customer expectations

Ø Demonstrates exceptional soft skills in every customer interaction by conveying a positive attitude

Ø Proactive observation of internal processes submitting suggestions that will result in an positively enhanced customer experience

Customer Service Representative 3

In this role, you have the opportunity to

We welcome you to join Philips Healthcare as an experienced Customer Service Representative. This position requires interaction with customers to provide information in response to inquiries about products and services. Also must be able to handle and resolve complaints. An ideal candidate will be an expert in delighting customers and will possess the heart and commitment for assisting people and delivering world-class customer support.

You are responsible for

Provides world class customer support via multiple channels to internal and external customers. Receives customers’ requests by telephone, instant message, email, mail, etc. – analyzes requests, provides information requested. Develop and maintain customer relationships Analyzes transactions, corrects records, and adjusts errors. Process orders through PW. Responsible for purchasing/sourcing products to complete customer request. Resolves customer questions related to orders, takes orders as needed. Maintains liaison with other departments for order completion. Responds to customers’ requests in a timely manner. Contacts customers to ascertain data omitted on orders. Knowledge of product line, prices, delivery time, drop ship items, various marketing promotional services, and similar data, as required. Prepares and forwards preliminary paperwork to Returns and Replacements on problem orders/Warranties.

You are a part of

The team works with Service, Sales, and Production leadership to remove barriers and facilitate timely solutions for customer issues.

To succeed in this role, you should have the following skills and experience

  • 1+ years of Industry Experience

  • Customer Service Experience Required

  • Good Communication Skills.

  • Computer literacy/Windows

  • Pleasant telephone voice/manner, ability to operate office equipment sufficiently to perform the job.

  • Associate Degree Preferred

  • High school education or equivalent required.

In return, we offer you

This role will give you the opportunity to take your career to the next level in a global organization that is backed by a stable 120 year legacy of innovation. Here, you’ll go as far and as wide as you aspire. We make sure of it through support of a formal development planning process, as well as countless opportunities to expand your knowledge and skill set through resources such as the Learning@Philips program, tuition reimbursement and/or mentor relationships

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at http://www.philips.com/b-dam/corporate/corporateblog/2016/PhilipsChronicDisease_5.jpg . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video .

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at http://www.philips.com/a-w/careers/healthtech/working-at-philips/working-at-philips.html on our career website, where you can read stories from our employee blog at http://www.usa.philips.com/a-w/our-people/life-at-philips.html . Once there, you can also learn about our recruitment process at http://www.philips.com/a-w/careers/healthtech.html , or find answers to some of the frequently asked questions at http://www.philips.com/a-w/careers/healthtech/faq.html .

Philips is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, protected veteran or marital status.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

#LI-PH1