In this role, you have the opportunity to
Be an integral part of the Philips Population Health Management business, which has been a leader in the value-based care markets for over 10 years by providing solutions for customers to drive quality improvement, improved patient outcomes, revenue growth, and business transformation for organizations focused on population health management, value-based care initiatives. Our solutions have a tangible impact on our customers and their patients by providing meaningful data insight and scalable care management solutions.
You are responsible for
The Operations Project Manager (OPM), will be responsible for managing operational readiness and service enablement for the Philips remote monitoring solutions, with primary focus on Philips Medication Adherence Solution (PMAS). The PM coordinates initiatives and activities with internal stakeholders and third party vendors to ensure processes are in place to operationalize PMAS in North America and Global markets as part of the remote patient monitoring solution offerings.
Our goal is to execute a best practice approaches to ensure the seamless and effective availability of new products, services and applications to customers in key markets in Globally.
The management, coordination and execution of operations and service definition for the implementation of remote patient monitoring solutions.
Creates and maintains project implementation plans to include work breakdown structure, issue management, risk management, scope management and project communication.
Customer focused, with ability to build strong relationships/partnerships with third party vendors and customers.
Ensure customer satisfaction with program implementation and support provided by third party vendors.
Serve as a point of escalation to resolve customer issues.
Ability to create, document, develop and maintain operational process and procedures for the deployment and implementation of software solutions, ordering products, supplier performance, reverse logistics, refurbishment, warehousing, etc.
Collaborate with cross-functional teams to:
Develop and implement plans for ensuring mechanisms are in place to measure and address issues across all geographies
Provide coordination to: sales, supply chain and 3rd party vendors.
Customer facing training, support and interaction for business
Manages and controls projects by the use of a repeatable methodology, in terms of project completion within the acceptable cycle time; mitigate project technical risks and raise issues as needed to keep project on track; gain customer acceptance; and proper transition to support.
Manages resource productivity and efficiency (implementation methodology, documentation, toolsets, and individual contributor development).
Provides input to process improvement activities based on evolving business requirements, customer needs, and regulatory mandates.
Actively participates in understanding, providing input, and following organizational and departmental changes.
Participate /Conduct in business review meetings and monitor KPIs on a regular basis.
Review and monitor monthly reporting from Spenser and Catalyst.
Reconcile monthly billing/invoicing between customers and vendors.
To succeed in this role, you should have the following skills and experience
Bachelor’s Degree required
5+ years of relevant complex project management experience.
Customer Implementation experience of medical devices and software
Customer management/engagement experience
Vendor management experience
Healthcare background preferred
Clinical experience: RN, Pharmacist, RT preferred
Knowledge of Medical Device Management preferred
PMP certification highly desirable
Experience with project management software. MS Project expertise
Experience in Lean methodologies and process mapping desirable
Willingness to support a nascent business and grow it: processes, tools, documentation etc.
Excellent Communication skills, facilitation and presentation skills
Focus on deliverables, result driven
Experience in global/international operational readiness for a product launch
Change Manager, able to influence and negotiate with stakeholders within Business and Partners
Ability to work in a highly regulated field; FDA knowledge preferred
Ability to work in ambiguity with high degree of autonomy
Comfortable traveling 30 - 40% of the time
In return, we offer you
The chance to be part of creating the new future of healthcare. The Philips solution, together with the rest of the population health portfolio will enable unprecedented clinical programs to be implemented that affect the lives of millions of people.
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at http://www.philips.com/b-dam/corporate/corporateblog/2016/PhilipsChronicDisease_5.jpg . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.
To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at http://www.philips.com/a-w/careers/healthtech/working-at-philips/working-at-philips.html on our career website, where you can read stories from our employee blog at http://www.usa.philips.com/a-w/our-people/life-at-philips.html . Once there, you can also learn about our recruitment process at http://www.philips.com/a-w/careers/healthtech.html , or find answers to some of the frequently asked questions at http://www.philips.com/a-w/careers/healthtech/faq.html .
It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state and/or local laws. Philips is an equal employment opportunity and affirmative action employer Disability/Veteran.
As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.