In this role you have the opportunity
Join our Patient Care / Monitoring Solutions (PCMS) Remote Support team as an experienced Remote Support Engineer! You will combine your networking and customer interaction skills utilizing the latest remote access technologies to assist healthcare customers with Philips Patient Monitoring and Defibrillator products.
Acting as a Remote Support Engineer (RSE), the aim of your job is to provide telephone and remote technical support to external healthcare customers and field partners, utilizing the latest remote access technologies. You will be responsible for:
Acting as a Philips Representative in response to customer inquiries and providing telephone and remote technical support to external customers
Resolving customer service events by leveraging Philips tools and resources as needed
Timely escalation of customer product issues for evaluation and action by higher level support
Utilization of appropriate remote tools to resolve issue and thus avoid dispatching of service call to Field Service Engineer
Implementing best practices and process improvements while diagnosing problems, apply effective solutions and determine follow up actions
Driving increased productivity through utilization of remote tools and technical skills
Work an after hours second or third shift scheduled after 5pm. Flexibility required.
This team is responsible for providing rapid solutions to our Patient Monitoring and Defibrillator customers. This team is also a resource for our field service employees. You will work alongside 30+ other Remote Support Engineers who are our healthcare customers. You will work with a great group of Philips Technical members in a cohesive and productive environment. Our team enjoys helping each other resolve issues for our customers and taking on projects to better our team.
We offer you a dynamic working environment in an innovative business which offers you excellent opportunities to further develop and to fully exploit your talents. This job comes with a competitive salary, excellent benefits and up-to-date training. We will consider a Full Time Remote position to well qualified candidates.
To Succeed in this role you should have the following experience:
2 year/ Associates Degree or equivalent is required; 4 year technical degree preferred
Desired training in one of the following: biomedical, networking, electrical engineering, or computer science
At least 2 plus years strong networking experience(Windows Networking, Wireless Networking) is desired
The following certifications are a plus: A+, Net+, CCENT, and/or CCNA
Prior experience servicing Patient Monitoring and/or healthcare equipment is a plus
Effective communication skills
Ability to troubleshoot and think logically about solutions
Interpersonal skills with teams and customers
Prioritization and time management
Technical solutions authoring
Ability to solve mechanical and electrical problems using appropriate tools
Ability to utilize MS office and other CRM products and applications
Ability to type 30 words per minute
Ability to demonstrate versatility with a variety of Philips products and customers
Travel will be determined according to business requirements
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa.
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.
To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog . Once there, you can also learn about our recruitment process , or find answers to some of the frequently asked questions .
I t is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state and/or local laws. Philips is an equal employment opportunity and affirmative action employer Disability/Veteran.
As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.