We are looking for a Sales Analyst to support CRM (Salesforce.com) system administration and similar business intelligence activities for the US sales organization for IGT Devices. In this role, you will be responsible for the day-to-day administration of Salesforce, with the goal of streamlining and improving business processes for end users. You will perform analysis activities for sales operations, and support the field sales organization with timely and accurate sales and business analysis.
Understand data structure of current CRM (Salesforce) and other available data sources
Assist in the configuration and implementation of business processes, workflows and applications in Salesforce while adhering to best practice
Provide tier one support by identifying, logging, tracking, resolving and/or escalation of all incoming user issues and enhancement requests
Communicate regularly with users to support them in their role and provide information and training on new features and functionality to increase and retain adoption
Assist in maintaining an error free operating environment
Build and maintain reports and dashboards for various internal stakeholders
Monitor data quality to ensure data remains accurate, research Salesforce data issues and assist with data cleanup
Support processes related to revenue analysis, including data preparation, quality control, reconciliation, discrepancy analysis
Certified Salesforce Administrator certification required. Advanced Administrator and/or Platform App Builder preferred
5+ years of CRM (Salesforce.com) experience required
Advanced knowledge of Excel
Bachelor's degree (BA or BS) from four-year college or university with a concentration in Information Technology preferred
Exceptional written and oral communication skills
Self-motivated, logical and methodical nature
Willing to adapt to change and able to multi-task
Ability to work with a variety of colleagues at varying levels of authority
Demonstrates a serious commitment to accuracy and quality while meeting goals and deadlines
Experience with medical device sales and/or sales operations
Well-developed data analysis skills
Must be detail oriented and a problem solver
Ability to perform self-reviews to ensure accuracy and work with minimal supervision
Excellent customer service skills
In return, we offer you
A path towards your most rewarding career. Succeeding in this market-based role in a complex environment will open many doors for your long-term career, inside and outside of Philips. We also believe that we are at our best as a company when you are at yours as a person. Thus, we offer competitive health benefits, a flexible work schedule and access to local well-being focused activities.
Why should you join Philips?
Philips is more than a job. It is a calling to build a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering creative solutions across the health continuum . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.
To find out more about what it is like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog . Once there, you can also learn about our recruitment process , or find answers to some of the frequently asked questions .
It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state and/or local laws. Philips is an equal employment opportunity and affirmative action employer Disability/Veteran.
As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.