We are looking for a Salesforce project manager to support the CRM platform (Salesforce.com) for IGT Devices. In this role, you will be responsible for the development and management of overall project plans for Salesforce with the goal of streamlining and improving business processes for end users. You will ensure integrity and delivery of multiple projects with respect to time, budget, scope, change, risk and resources.
Establish and maintain project leadership across businesses, departments, stakeholders, vendors, and resources
Act as an interface between the business and the technology delivery teams/third parties
Leverage a solid understanding of the Salesforce product suite in order to validate solutions
Communicate regularly with the Salesforce Product Owner/Manager, users, Salesforce support team, vendors and stakeholders to ensure functionality meets business needs through a managed backlog and release plan
Maintain a solid understanding of the systems, tools and processes that interface with Salesforce
Triage new support/change requests raised by the business and any associated impact and prioritize as necessary
Define business requirements/user stories
Proactively identify risks, threats, or opportunities that could impact the success of the project, notifying the team and escalating issues when appropriate
Monitor and manage project scope and schedule to ensure project stays on track
Bachelor's degree (BA or BS) from four-year College or university
5+ years of CRM (Salesforce.com) experience
5+ years’ experience managing projects, resources and stakeholders
Project Management Professional (PMP) and Salesforce Administrator certifications or equivalent experience/expertise
Experience with full-cycle Salesforce implementations and/or org merges
Knowledgeable in Agile Project Management Methodology
Possess a solid understanding of the Software Development Lifecycle (SDLC)
Competent in change management
Solid understanding of Salesforce capabilities and limitations and can articulate those to others
Able to work with a variety of colleagues at varying levels of authority
Proven leadership experience
Proficient and passionate about best practice
A resourceful, proactive, problem solver
Highly motivated and naturally curious
Able to perform self-reviews to ensure accuracy and work with minimal supervision
Proven proficiency with Office applications (notably Excel, Word, PowerPoint and Project)
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa
* *Company relocation benefits will not be provided for this position
In return, we offer you
A path towards your most rewarding career. Succeeding in this market-based role in a complex environment will open many doors for your long-term career, inside and outside of Philips. We also believe that we are at our best as a company when you are at yours as a person. Thus, we offer competitive health benefits, a flexible work schedule and access to local well-being focused activities.
Why should you join Philips?
Philips is more than a job. It is a calling to build a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering creative solutions across the health continuum . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.
To find out more about what it is like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog . Once there, you can also learn about our recruitment process , or find answers to some of the frequently asked questions .
It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state and/or local laws. Philips is an equal employment opportunity and affirmative action employer Disability/Veteran.
As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.