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Philips Business Process Expert - Direct Online B2B in Amsterdam, Netherlands

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In this role, you have the opportunity to

lead the development of our direct online customer engagement. You will be the linking pin between business and technology. Closely connected to many stakeholders within our organization you will ensure we deliver the right online capabilities and results in line with Philips’ ambitions.

Based on your strong experience in direct online and eCommerce you will drive the operationalization and continuous improvement of this capability, including processes, tools, data and people aspects, and ensure adoption in our markets and businesses. Your success will be in growing our online maturity and driving tangible impact.

The domain you will cover includes the way we communicate and share relevant information about Philips solutions and services to existing and potential customers, the ability for customers to buy these solutions and services, the management of entitlements and methods to capture user experience and tailor offers and messaging to specific target segments. Focus area will be the Business to Business (BtB) environment that is strongly aimed at the healthcare market, including professional buyers/users, patients and payers.

You are responsible for

  • Creating the vision, prioritization and timely realization of required direct online and eCommerce capabilities

  • Leading the design, build and deployment of to-be and optimize current ways we offer direct online

  • Be the process custodian, safeguarding standard work, facilitating best practice sharing, delivering real change in line with program and business expectations, driving adoption and maturity development through continuous improvement

  • Deliver sustainable process performance and impact realization based on defined Key Performance Indicators and objectives in order to meet our overall agreed business goals and objectives

  • Ensure End2End alignment of dependencies within the sales and marketing domain and with adjacent domains like innovation, development, fulfilment, and other relevant functions.

  • Maintain, develop, and safeguard standard process architecture as part of the Philips Excellence Process Framework (PEPF) in line with the Philips Business System (PBS) guidelines

  • Be the go-to person and sparring partner for peers and stakeholders in the various programs , markets and businesses for direct online

  • Collaborate and maintain relationships with the IT organisation for platform selection and activation and with the Philips University for the development and delivery of training

  • Build and operate a strong network of partners, subject matter experts and peers in Markets, Businesses and other functions to share best practices and drive continuous improvement

You are a part of

a diverse, global Business Transformation team in what is called Market to Order (M2O), which delivers new and improved marketing and sales capabilities to our markets and businesses. We manage a portfolio of End-to-End transformation programs that drive the impact and continuous improvement of deployed capabilities to ensure sustainable contribution to the overall performance of Philips.

You will closely collaborate with stakeholders throughout the organization in innovation, proposition development, sales & marketing, business management and finance and operate a strong network with business stakeholders, subject matter experts and peers in markets, businesses, supporting functions. And you will be reporting to the Business Process Owner M2O.

To succeed in this role, you should have the following skills and experience

  • A seasoned professional with 10+ years proven experience in End to End direct online and eCommerce in a B2B environment. Experience in the B2C environment is a pre.

  • Demonstrable knowledge of current online eCommerce tooling and technology

  • Pragmatic, hands-on business insight, understanding the value of standard work to drive sustainable business impact. Able to design, deploy and manage this with an impact over effort mind-set

  • Strong project management skills and experience. PMP and/or Agile certification preferred.

  • Track record in continuous improvement and change management (Lean, Problem Solving, Daily Management). LEAN/Six Sigma certification strongly desired

  • Familiar with process design principles and IT development

  • Working knowledge of Philips or companies with similar solutions and services

  • Influencing and communication skills to challenge, educate, guide, convince and gain commitment at all levels

  • Solutions mind-set, able to tackle complex problems considering alternatives and consequences

  • Solid leadership and coaching skills, with cross-functional teams, using management by influence

  • Structured, organized and stress resilient personality able quickly to understand the issues and bring together necessary resources to resolve them

  • Willing to travel internationally up to 20% of the time

  • Fluent in English-speaking and writing, other international languages preferred

  • Master degree level through education or experience

In return, we offer you

a path towards your most rewarding career. Philips is growing its marketing capability enterprise wide. Succeeding in this market-based role in a complex environment will open many doors for your long term career, in other areas in Philips or otherwise. We also believe that we are at our best as a company when you are at yours as a person. Thus, we offer competitive health benefits, a flexible work schedule and access to local well-being focused activities. Furthermore, Philips University is available to all employees for learning and development opportunities.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at https://www.philips.com/b-dam/corporate/corporateblog/2016/PhilipsChronicDisease_5.jpg . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video at https://youtu.be/ocnMFp1JBuM .

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at https://www.careers.philips.com/professional/global/en/workingatphilips on our career website, where you can read stories from our employee blog at https://www.careers.philips.com/global/en/blog-unexpected . Once there,you can also learn about our recruitment process at https://www.careers.philips.com/global/en/recruitmentprocess , or find answers to some of the frequently asked questions at https://www.careers.philips.com/global/en/faq .

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