In this role, you have the opportunity to
look beyond point solutions and apply design-led thinking to deliver new multi-channel service strategies, ecosystems, or even new businesses to the markets. You are a person that gels well with designers and non-designers, thrives in a highly collaborative environment and knows how to tell a compelling story. You are a thorough, lateral thinker, who can pull up the sleeves and dig deep to deliver rewarding experiences. Your passion for Service Design is infectious.
You are responsible for
supporting service design activities for existing or new propositions within our full portfolio, through:
Design service experiences with lasting impact based on understanding of user needs. Develop service blueprints and customer journeys articulating existing and envisioned service experiences integrating stakeholder needs, multi-channel touch points, and back-end service delivery systems.
Explore and articulate options for service propositions beyond product propositions based on knowledge of customer context and product/service business approaches and trends. Create and test ways of generating revenue from new service propositions.
Plan and lead co-creation workshops with clients, partners and customers as part of analysis and design of new services.
Work within multidisciplinary teams to design internal business systems, processes, and capabilities required to deliver envisioned service experiences. Work closely with other designers to realize relevant touch points across the end to end service experience.
Create and test service prototypes to gain insight into assumptions and questions of service delivery. Work at varying levels of fidelity to test isolated assumptions as well as holistic service experiences.
You are a part of
The digital design team based in Amsterdam, but you will work in cross-location teams with design and development teams in Amsterdam, Eindhoven and Bangalore. On a daily basis, you will work closely with the Creative Lead and other functions of a larger Philips Design Health Tech team. Your peers in Design will include product, communications and program management. Our global creative force of some 400+ professionals is located in our design studios across the Americas, Europa, Middle-East and Asia.
To succeed in this role, you should have the following skills and experience
Bachelor or master degree in service design or a related discipline
Fundamental understanding of service design processes, methodology and deliverables.
General understanding of capabilities and limitations of digital technologies.
Good communication and organizational skills, and able to work both on a team and independently
Proficiency with industry standard design tools such as AdobeCC or InVision
Affinity or proficiency with analytical or modelling industry standard tools maybe a plus or even decisive factor (e.g. Rhinoceros, Cinema4D, Processing, Firebase, Excel, DataIku, Tabbleau, etc.).
Passion for creating services that resonate emotionally with people.
Willingness to travel for 10-20%.
PLEASE INCLUDE YOUR PORTFOLIO IN THE APPLICATION (either via link or as an attachment).
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In return, we offer you
A path towards your most rewarding career. In Philips Design we always believed in the transformational power of Design in making our world healthier and more sustainable. We are an integral and valuable part of the organisation and its long heritage. We have earned and continue to earn our place as a leading health tech organisation by placing the people in the centre of our work and in delivering integrated solutions across the full health continuum. Our designers are among the smartest and talented designers of a global community. We take pride in our work and continuously shift design paradigms, improve our ways of working and unlock new market value by providing an inclusive working environment of trust, collaboration, empowerment and curiosity.
Succeeding in this role in a complex environment will open many doors for your long term career, in other areas in Philips or otherwise. We also believe that we are at our best as a company when you are at yours as a person. Thus, we offer competitive health benefits, a flexible work schedule and access to local well-being focused activities.
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at http://www.philips.com/b-dam/corporate/corporateblog/2016/PhilipsChronicDisease5.jpg . Life at Philips is an opportunity for personal and professional growth. And a journey into the unexpected; our people often experience moments when their lives and careers come together in meaningful ways at https://youtu.be/ZaqTa3dvlQ .
In addition to being purpose-driven, we deeply believe in equality and that our people should be a reflection of the society and countries in which we operate. So we value our people in all aspects of diversity, whether generational, gender, experience, ethnicity, race, sexual orientation, ability, nationality, or other aspects. We believe that a flexible and inclusive culture invites a full spectrum of ideas, opinions, and experiences, and strive to create it wherever possible.
To find out more about what it is like working for Philips at a personal level, visit the Working at Philips page at https://www.careers.philips.com/executive/global/en on our career website, where you can read stories from our employee blog at http://www.usa.phttps:/www.usa.philips.com/a-w/our-people/life-at-philips.htmlhilips.com/a-w/our-people/life-at-philips.html . Once there, you can also learn about our recruitment process at https://www.careers.philips.com/global/en/recruitmentprocess or find answers to some of the frequently asked questions at https://www.careers.philips.com/global/en/faq .