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Philips Services and Solutions Delivery Leader in Amsterdam, Netherlands

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In this role, you have the opportunity to

This is an exciting, fast-paced business, where you will be managing a global services organization.

Manage a global services organization, pertaining to Connected Care Informatics Business, located in several geographies. This business develops & delivers software solutions to manage clinical and operational workflows for Healthcare customers across several countries. These solutions include Electronic Medical Records (Primary & tertiary care), Hospital Information Systems, Hospital ERP, Command Center & analytics for Hospitals, Intensive Care Unit systems, Telehealth, interoperability systems & services. Our services today deliver software implementation, integration, training and support L1 and L2.

You have the opportunity to shape how we deliver services to a market segment where technology is bringing high impact to improve people’s lives. With our software solutions, we target diversified segments within healthcare industry, like hospitals, primary care facilities, specialized clinics, radiology centers, health insurance companies, etc.

Our company leads in meaningful innovation and its recognized by its research & design capabilities. The Philips brand has high recognition & reputation across the world. Our team is entrepreneurial, ambitious, fast growing, cross-cultural, inclusive, results driven and customer focused. You contribute to the success of the global services function beyond the business boundaries, e.g. through sharing of knowledge/ best practices, ownership for cross business programs/initiatives and market driven innovation.

Join us if you want to leave your mark and influence how technology will transform the delivery of care to societies around the world

You are responsible for

  • Act as the owner of the financial and operational performance of services within the Business

  • Own the services portfolio for the business, connected to the overall aspirations of the Business

  • Own the performance management of the services with focus on revenue recognition, integral gross margin, customer satisfaction, services productivity, resources utilization, SLA, project performance.

  • Responsible for sales and operating plans for implementation services.

  • Define the requirements for enablers across the e2e chain for business services, including tooling

  • Execute automation of processes via digital strategy in order to increase productivity and maximize profits

  • Drive the needed market capabilities for business specific services delivering

  • Develop and maintain a strategic services plan to meet future requirements and incorporate relevant business trends and needs

  • Ensure quality and regulatory compliance within its business services

  • Manage/improve the operational KPIs that enable the validation of success of the e2e services business and set targets through benchmark analysis

  • Act as thought leader and spokesperson for the Businesses Services and Solution Delivery

  • Drive requirements into the product and solution development programs to secure serviceability and solution delivery readiness

  • Responsible for business based delivery operations: technical/remote support (L1/L2), SLA management, implementation, integration and training.

  • Part of FCO (Field Change Order) resolution

  • Maintain up to date technical capabilities, and building new capabilities as required (e.g. remote services, cloud services...).

  • Ensure cross-functional alignment with other key stakeholders in the end-to-end value chain including general management of businesses as well as functions (e.g. quality and regulatory, finance, R&D, markets…).

  • Drive capability- building and talent/leadership development: you supervise, hire and fire, select, develop, coach and evaluate personnel to ensure the efficient operation of the business services function.

  • Team up with Market Services and Solution delivery leaders for portfolio feedback, performance management, services market introductions and solution delivery readiness

You are a part of

Business Management Team and partner of other Services Leader of software business in different clusters.

To succeed in this role, you should have the following skills and experience

  • Thought leader towards broad range of stakeholders, able to have a peer-to-peer relationship with executive business/functional/market leaders and content experts

  • Minimum 15 years of experience in Software Services and Solutions delivery environment, in global and multicultural setting

  • Broad understanding of full range of business challenges and opportunities and internal/external trends in services and solution delivery

  • Proven track record in driving change towards a well-articulated vision

  • Strategic leadership with hands on touch and business development flexibility

  • Experience with large implementation projects that may take btw 12 to 24 months, with a range of 5 to 30 implementation consultants allocated plus project managers (Electronic Medical Records, ERP, Supply Chain…)

  • Experience with installed base migrations (From-to new SW architecture technology), including migration of front-end application and also full database migration

  • Proven Track Record of performance improvement in software services.

  • Working in collaboration with software development teams in an agile process

  • Proven leadership of large services teams (> 300 direct, plus partner channel providing services) in cross cultural, multi-site setup and matrix organization.

  • Proven successful experience in implementing and supporting localization of software to new countries (L10N + L18 + Business rules)

  • Typically required: Bachelor / Master equivalent

In return, we offer you

The work you to every day contributes to innovative health technologies and solutions that help improve billions of lives every year, even yours. This creates unexpected moments when your work and personal life comes together in meaningful ways.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at https://www.philips.com/b-dam/corporate/corporateblog/2016/PhilipsChronicDisease_5.jpg . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video at https://youtu.be/ocnMFp1JBuM .

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at https://www.careers.philips.com/professional/global/en/workingatphilips on our career website, where you can read stories from our employee blog at https://www.careers.philips.com/global/en/blog-unexpected . Once there,you can also learn about our recruitment process at https://www.careers.philips.com/global/en/recruitmentprocess , or find answers to some of the frequently asked questions at https://www.careers.philips.com/global/en/faq .

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