Philips Product Configuration Specialist in Andover, Massachusetts

See attached Job description

In this role, you have the opportunity to

As a Product Configuration Specialist, it will be your responsibility to provide pre-sales technical support to the Philips Account Manager and Account Specialist to achieve accurate and timely configurations that meet our customer’s current install base and future needs. This will include, but not be limited to; Budgetary quotations, Formal Quotes and RFQ/tenders. You will work closely with sales, service and operations teams to play an integral support role in the pre-sales process to help achieve sales productivity. You will focus on preparing sales quotes utilizing your knowledge of product configuration, contracts or agreements language, pricing and discounting, company policies, compliance standards and sales processes. In addition, you will be responsible for obtaining all approvals and documentation required to process a formal customer quote. You will also assist in communication and management of the pre-sales process with the field sales organization to ensure quotes are placed quickly and efficiently.

You are responsible for

  • Strong technical configuration knowledge of Ultrasound, Monitoring or Imaging medical equipment products:

  • Ability to learn and understand complex product knowledge and solutions across several business lines

  • Demonstrated ability to explain and configure medical device solutions

  • Working knowledge of hospital departments and service lines

  • Analyze proposed quote changes and assess compatibility.

  • Be able to suggest compatible changes taking into consideration the customer needs and wants

  • Provide detailed and robust product, solutions and software knowledge support to field sales

  • Responsible for planning, version control, status tracking, and building product quotes

  • Ability to provide field sale in pricing strategy, promotion positioning, configuration management

  • Ability to learn and understand capital equipment terms and conditions

  • Demonstrated ability to consistently achieve productivity targets

  • Excellent time management and organizational skills

  • Requires extreme attention to detail and accuracy

  • Excellent verbal and written communications skills are required

  • Advanced knowledge of the Windows Environment

  • Ability to self-motivate and follow a task to completion

  • Ability to collaborate across the organization to support the development and dissemination of business processes that promote execution of a robust configuration and quote that exceeds the customer’s expectation

  • Strong analytical and problem solving skills

  • Able to work in a dynamic work environment which will from time to time include non CPQ tasks/projects

  • Strong team player. Desire and ability to succeed in various situations, including both planned and unexpected situations.

  • Ability to adapt and adjust as needed to obtain what is best for both the customer and company

To succeed in this role, you should have the following skills and experience

  • Bachelor’s degree with at least 1 years of healthcare experience preferably in medical capital equipment

  • 3 years of experience in customer service

  • Expert knowledge of at least one current product for basic applications and one advanced application on Philips equipment is preferred.

  • Strong knowledge of competitive offerings; knowledge of customers’ clinical environments.

  • Strong knowledge of Sofon/Siebel applications and/or other quoting applications

  • Agile thinker possessing creativity, curiosity, problem solving and critical thinking skills

  • Independent thinker who is persistent, resourceful, and resilient

  • Sales background a plus

In return, we offer you

A path towards your most rewarding career. Philips is growing its marketing capability enterprise wide. Succeeding in this market-based role in a complex environment will open many doors for your long term career, in other areas in Philips or otherwise. We also believe that we are at our best as a company when you are at yours as a person. Thus, we offer competitive health benefits, a flexible work schedule and access to local well-being focused activities.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at on our career website, where you can read stories from our employee blog at . Once there, you can also learn about our recruitment process at , or find answers to some of the frequently asked questions at .

Philips is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, and protected veteran or marital status.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

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