Philips Senior New Service Development Project Manager in Andover, Massachusetts

The New Service Development Project Manager will lead development projects that deliver new commercial service offerings and enabling capabilities in support of the Philips Health Systems businesses and related Solution Spaces. Services in this context may include scalable/industrialized and configurable commercial offerings, new business models or contract models linked to professional or equipment maintenance services, or enabling capabilities.

Our mission as the New Services R&D team is to deliver high quality Idea-to-Market (I2M) project and program management to deliver these new services and enabling capabilities to Markets, BGs, Solutions, and stakeholders throughout Philips.

How we achieve this

  • End-to-end partnerships, beginning with translating strategy to roadmaps through delivery and launch and integrated work with Markets, Market-to-Order (M2O), and Order-to-Cash (O2C)

  • Standardization of how we work based on Philips I2M and Philips Excellence practices: Project Management, Process Management, Performance Management, Change Management, and Continuous Improvement

  • Embedding of Lean principles in all aspects of our work

  • Committing to transparency and proactive feedback to stakeholders

  • Balancing pure project management with content knowledge on services and Philips business processes

  • Partnering with Service Design, Operations, Marketing, and Business Process teams

Your responsibilities

  • Manage one or more complex cross-functional service development projects, with accountability for ensuring that project teams complete tasks and deliverables and proceed to project milestones and gates according to plan and with a quality-first mindset.

  • Serve as the interface between the project team and stakeholders, including resource managers and steering/governance committees

  • Plan reliable, realistic but aggressive schedules and manage resource plans within agreed cost envelopes, while adapting to dynamic business environments

  • Identify and manage project risks and issues with a commitment to transparency and open communication.

  • Author core project management deliverables and have a breadth of knowledge and leadership skills sufficient to coach cross-functional project teams to successful delivery in their respective domains.

  • Apply Lean principles and Philips standards to work as a unified Philips with increased added value from a customer’s perspective.

  • Challenge others to overcome barriers to change and to adapt to dynamic internal and external environments

  • Maintain a climate of trust, openness, honesty and objectivity and role models a can-do mentality.

Your Team

This role will be a part of the Customer Services Development team in Andover, MA or Best, NL.

Knowledge, Skills & Experience

  • Master’s, MBA, or advanced degree in business or technical field

  • 5+ years of experience in managing complex development projects in an R&D, service development, or innovation context, preferentially in the healthcare industry. PMP or equivalent professional certification is desired but not required.

  • Strong preference for prior working experience in regulated environments or otherwise delivering projects under control of quality management systems. Experience in stage-gated project management processes (waterfall or agile) is critical.

  • Demonstrated experience in translating strategic objectives into project targets as well as practical multi-year program/project roadmaps through interactions with business and innovation stakeholders, in addition to delivering upon individual project commitments.

  • Demonstrated work experience delivering projects that interface directly with marketing, product and software R&D teams, business process management organizations, enterprise IT, commercial or service operations, and/or supply chain management. Direct work experience in any of these domains is considered extremely valuable.

  • Demonstrated ability to lead structured root cause analysis, critical thinking and scenario-based decision making, and problem solving methodologies, for example, through direct work experience in continuous improvement and business transformation or Six Sigma or Lean certifications.

  • Business management skills sufficient to understand, update, and manage business cases and to summarize and present business data to varying levels of management. Formal training and work experience in business case management, cost engineering or value engineering is helpful but not required.

  • Excellent interpersonal skills, with sensitivity to complex organizational structures, varying cultures, and potentially conflicting goals is critical. Demonstrated history of working in globally distributed teams and interacting with senior/executive management is highly valued.

In this role, you have the opportunity to

The Service Development Project Manager will lead development projects that deliver new commercial service offerings and enabling capabilities in support of the Philips Health Systems businesses and related Solution Spaces. Services in this context may include scalable/industrialized and configurable commercial offerings, new business models or contract models linked to professional or equipment maintenance services, or enabling capabilities.

Our mission as the New Services R&D team is to deliver high quality Idea-to-Market (I2M) project and program management to deliver these new services and enabling capabilities to Markets, BGs, Solutions, and stakeholders throughout Philips.

How we achieve this

  • End-to-end partnerships, beginning with translating strategy to roadmaps through delivery and launch and integrated work with Markets, Market-to-Order (M2O), and Order-to-Cash (O2C)

  • Standardization of how we work based on Philips I2M and Philips Excellence practices: Project Management, Process Management, Performance Management, Change Management, and Continuous Improvement

  • Embedding of Lean principles in all aspects of our work

  • Committing to transparency and proactive feedback to stakeholders

  • Balancing pure project management with content knowledge on services and Philips business processes

  • Partnering with Service Design, Operations, Marketing, and Business Process teams

You are responsible for

  • Manage one or more complex cross-functional service development projects, with accountability for ensuring that project teams complete tasks and deliverables and proceed to project milestones and gates according to plan and with a quality-first mindset.

  • Serve as the interface between the project team and stakeholders, including resource managers and steering/governance committees

  • Plan reliable, realistic but aggressive schedules and manage resource plans within agreed cost envelopes, while adapting to dynamic business environments

  • Identify and manage project risks and issues with a commitment to transparency and open communication.

  • Author core project management deliverables and have a breadth of knowledge and leadership skills sufficient to coach cross-functional project teams to successful delivery in their respective domains.

  • Apply Lean principles and Philips standards to work as a unified Philips with increased added value from a customer’s perspective.

  • Challenge others to overcome barriers to change and to adapt to dynamic internal and external environments

  • Maintain a climate of trust, openness, honesty and objectivity and role models a can-do mentality.

You are a part of

This role will be a part of the Customer Services Development team in Andover, MA or Best, NL.

To succeed in this role, you should have the following skills and experience

  • 5+ years of experience in managing complex development projects in an R&D, service development, or innovation context, preferentially in the healthcare industry. PMP or equivalent professional certification is desired but not required.

  • Bachelor’s degree in a business or technical field; Master’s, MBA a plus

  • Strong preference for prior working experience in regulated environments or otherwise delivering projects under control of quality management systems. Experience in stage-gated project management processes (waterfall or agile) is critical.

  • Demonstrated experience in translating strategic objectives into project targets as well as practical multi-year program/project roadmaps through interactions with business and innovation stakeholders, in addition to delivering upon individual project commitments.

  • Demonstrated work experience delivering projects that interface directly with marketing, product and software R&D teams, business process management organizations, enterprise IT, commercial or service operations, and/or supply chain management. Direct work experience in any of these domains is considered extremely valuable.

  • Demonstrated ability to lead structured root cause analysis, critical thinking and scenario-based decision making, and problem solving methodologies, for example, through direct work experience in continuous improvement and business transformation or Six Sigma or Lean certifications.

  • Business management skills sufficient to understand, update, and manage business cases and to summarize and present business data to varying levels of management. Formal training and work experience in business case management, cost engineering or value engineering is helpful but not required.

  • Excellent interpersonal skills, with sensitivity to complex organizational structures, varying cultures, and potentially conflicting goals is critical. Demonstrated history of working in globally distributed teams and interacting with senior/executive management is highly valued.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at http://www.philips.com/b-dam/corporate/corporateblog/2016/PhilipsChronicDisease_5.jpg . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at http://www.philips.com/a-w/careers/healthtech/working-at-philips/working-at-philips.html on our career website, where you can read stories from our employee blog at http://www.usa.philips.com/a-w/our-people/life-at-philips.html . Once there, you can also learn about our recruitment process at http://www.philips.com/a-w/careers/healthtech.html , or find answers to some of the frequently asked questions at http://www.philips.com/a-w/careers/healthtech/faq.html .

Philips is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, protected veteran or marital status.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

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