T echnical Support Engineer
Philips is seeking a Technical Support Engineer for the Patient Care Monitoring Solutions/Customer Care Solutions Center ( ICCA ) group. This position will be reporting out of the CCSC and may require minimal travel. The PCMS business serves the healthcare community through effective and efficient management of capital medical equipment/solution implementation in various areas within the healthcare continuum. Products include Intellispace Critical Care and Anesthesia software as well as IBE interfaces
-Provide remote systems support for end user problems using the latest remote access technologies as appropriate
-Provides telephone support to external and internal customers when needed
-Resolves customer satisfaction issues by providing solutions to complex issues
-Defines and escalates customer satisfaction and product issues as appropriate
-Take a self-directed role in the support and resolution of issues
-Impart technical knowledge and expertise to the ICCA T2 team
Additional responsibilities include:
-Participation in on call rotation to support business need 24x7x365 contractual obligation
Our group is a 5,500-member North American Health Systems Sales and Service organization. Working within this group, you will benefit from the team’s growing breadth and depth of healthcare products and services portfolio, and be challenged to drive our best-in-class reputation through top customer experience ratings. In a ‘One Team’ culture, you’ll have the support of an intrinsically linked group of multi-disciplinary experts who are driven by a common mission of making the world healthier and more sustainable. As part of the Service engineering organization you will contribute to providing the right data, context, and approach which will change the way we do business and make a difference for our customers.
Sharpen your talents with new challenges in our dynamic organization. As a market-driven company, we’re used to listening to our customers & apply the same thinking to our employees. We offer a competitive salary, outstanding benefits and flexibility in a career with a positive and supportive atmosphere in which to develop your talents further.
-Bachelor’s Degree preferred
-Technical Support in call center experience preferred
-Extensive knowledge of information system technologies as reflected in formal Microsoft certifications
-Extensive knowledge of Patient Monitoring systems as reflected in completion of formal vendor training desired.
-Knowledge of HL7 and Electronic medical record systems
-Own technical issues through resolution.
-Influence internal and external resources to a stated objective without formal lines of authority.
-Effectively communicate to management - internal and external
-Deliver required results with high levels of customer satisfaction, both internal and external
-Previous experience working in a healthcare environment preferred
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at http://www.philips.com/b-dam/corporate/corporateblog/2016/PhilipsChronicDisease_5.jpg . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video .
To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at http://www.philips.com/a-w/careers/healthtech/working-at-philips/working-at-philips.html on our career website, where you can read stories from our employee blog at http://www.usa.philips.com/a-w/our-people/life-at-philips.html . Once there, you can also learn about our recruitment process at http://www.philips.com/a-w/careers/healthtech.html , or find answers to some of the frequently asked questions at http://www.philips.com/a-w/careers/healthtech/faq.html .
It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state and/or local laws. Philips is an equal employment opportunity and affirmative action employer Disability/Veteran.
As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.