Responsible for customer relationship management through the effective use of technical knowledge to install service and maintain the site. This is accomplished through individual efforts and the efforts of the service team. This position will assume a support role in one or more established work team environment/structures for an empowered area of responsibility. This position is used within Customer Service and applies to all modalities. Requires minimal supervision. Expected to be capable of installing products for which training has occurred.
In this role, you have the opportunity to
Support Philips Imaging Systems business in the Atlanta GA area. This position will be responsible for customer relationship management through the effective use of technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites; generate service revenue; adherence to state and federal regulatory requirements.
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa.
You are responsible for
Build credibility and trust with customers by conducting pro-active customer visits.
Demonstrate a sense of urgency to identify and assist in identification and resolution of customer issues. Follow the appropriate escalation process.
Adopt, develop and implement best practices and acts as a mentor/coach in the technical and soft-skill development of peers.
Operate under the required knowledge of State and Federal regulatory requirements. Adheres to established training, quality, and safety requirements.
Performs all administrative duties within established Philips and regulatory timeframes including timesheets, service work orders, expense reports, Field Change Orders, preventative maintenance, installation documents, site and service documentation, and other related paperwork.
Must be qualified and perform work in at least one modality. May be asked to become qualified in and perform work in multiple modalities. Maintains knowledge of technical advances and current industry trends. Seeks out formal and informal training opportunities.
Independently complete PMs, FCOs, installations, and all related tasks and independently diagnose and resolve electronic, network, and mechanical problems. May be asked to perform service work remotely providing telephone, remote technical support, and remote diagnostics to external healthcare customers and field partners in order to resolve customer equipment issues and initiate escalation, if appropriate.
You are a part of
Working as part of our Global Sales and Service organization, you’ll benefit from the team’s growing breadth and depth of healthcare products and services portfolio, and be challenged to drive our best-in-class reputation through top customer experience ratings.
To succeed in this role, you should have the following skills and experience
Associate Degree in electronics or equivalent combination of education. At least 3 years' experience in diagnostic imaging, preferably in a field service environment. BSEE/BSEET/BSME/BSMET preferred.
3+ years of experience with diagnostic imaging equipment is required; Digital x-ray (DXR) and/or Interventional x-ray (IXR) is highly preferred. 5+ years experience in Multi-vendor and/or Core Philips is preferred.
Understand and apply electronic, mechanical and networking theory to install, diagnose and repair equipment including knowledge and use of all necessary tools and test equipment. Understanding of mechanical theory preferred.
Strong organizational skills, self-disciplined and the ability to work independently and communicate effectively with various levels of employees and customers both verbally and in writing.
Ability to effectively operate in a team driven environment to achieve assigned goals and objectives.
Ability to read and interpret schematics and site drawings with minimal assistance
Have and maintain a valid driver’s license.
This position will require you to meet all customer specific mandates such as vaccinations and or screening tests.
In return, we offer you
Sharpen your talents with new challenges in our dynamic organization. As a market-driven company, we’re used to listening to our customers & apply the same thinking to our employees. We offer a competitive salary, outstanding benefits and flexibility in a career with a positive and supportive atmosphere in which to develop your talents further.
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at http://www.philips.com/b-dam/corporate/corporateblog/2016/PhilipsChronicDisease_5.jpg . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video .
To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at http://www.philips.com/a-w/careers/healthtech/working-at-philips/working-at-philips.html on our career website, where you can read stories from our employee blog at http://www.usa.philips.com/a-w/our-people/life-at-philips.html . Once there, you can also learn about our recruitment process at http://www.philips.com/a-w/careers/healthtech.html , or find answers to some of the frequently asked questions at http://www.philips.com/a-w/careers/healthtech/faq.html .
Philips is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, protected veteran or marital status.
As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.