Philips Healthcare is one of the world's leading medical device companies. With nearly 40,000 employees working in 100 countries, we are committed to helping create meaningful moments of care, whether in the hospital room, the living room or the boardroom. We are continuously improving the quality of people's lives through our innovative developments across the Healthcare Sector to include our broad range of Imaging, Information and Monitoring systems.
Healthcare Informatics Solutions and Services (HISS) plays an integral part to the Philips core business and growth through acting as a consulting and solutions partner to help hospitals and health systems improve patient care, increase access to care and develop a more cost-effective health care delivery network.
Philips challenges you to use your end-to-end remote support experience, supporting a post-sales enterprise client / server architecture, in this dynamic role working with cutting edge technology and solutions on a daily basis. This is particularly exciting time to join Philips, as we build a brand new help desk function within the HISS business. Supporting a broad range of customers across Australia and New Zealand, you will play a pivotal role in the ongoing success of the business unit.
Based at our head office in North Ryde, you will provide the highest level of customer satisfaction to end-users and administrators of Philips Healthcare products through timely incident resolution, using available tools and knowledge of the Philips solution.
This role is diverse, with day-to-day responsibilities which include; second line support and troubleshooting of Windows Operating system issues, hardware issues and basic network issues. You will also be required to document all actions taken during incident resolution using the Philips Incident Management System and appropriately log all issues requiring "next level" escalation.
Reporting to the Regional Lead for the HISS business, you will work alongside another Remote Support Consultant and be part of the wider HISS team, all committed to providing the very best service to customers. More broadly, you will be working as part of the Philips Healthcare team and have daily interactions with internal stakeholders from across the business.
We are looking for:
2+ years supporting a post-sales enterprise client/server architecture. Experience in supporting clinical and/or health care applications a plus.
Bachelor's degree or similar work experience. Additional consideration given for technical certifications such as MCSE and CCNA.
Required Technical competency; Windows Client Operating Systems, Windows Server Operating Systems, Microsoft Clustering, Microsoft Message Queuing, Microsoft SQL Server 2000, Microsoft Internet Information Server 5.0, Basic TCP/IP Networking skills and prior experience using a CRM to support and document details of customer interaction
DICOM and/or HL7 knowledge a plus
The ability to manage competing demands and problem solve
Excellent listening and comprehension skills with the ability to manage difficult or emotional customer situations
The work we do at Philips changes lives for the better. It's not just innovation for the sake of innovation. It's innovation for the sake of people. For us, it's about helping communities everywhere and addressing the big issues head on.
We offer a competitive salary, on-going training and development opportunities, outstanding benefits and flexibility in a career with a positive and supportive atmosphere in which to develop your talents further.