In this role, you have the opportunity to
Represent and champion customer support needs in the development of new products and interim product releases as well as service tools. Maximize customer satisfaction through product reliability and performance data monitoring. In this role, you have new and different challenges every day and have the opportunity to go home at night knowing that you have made difference in improving healthcare and perhaps even saving lives.
You are responsible for
Partner with Software Engineers during the development process to ensure product supportability
Work closely with cross-functional organizations (i.e.: Development Engineering, Marketing, Customer Service Centers, Professional Services, etc.)
Provide supportability requirements, influencing design and manufacture for supportability
Develop and implement product support plans
Working with World-wide Customer Services Field Service and Technical Support Teams Support Engineering ensures successful product introductions and best in class service delivery contributing to high Net Promoter Scores
Develop and deliver service training for worldwide internal field service teams
Provides high quality Level 3 technical assistance to the world-wide Services Teams and end user/customer in diagnosing, troubleshooting, repairing and debugging products, systems or software when issues cannot be resolved locally
Drive continuous improvement of products, service and support strategies
You are a part of
Patient Care Analytics provides clinical informatics and patient care solutions that simplify clinician workflow, improve financial outcomes, and help improve and save lives.
Be a part of Product Support Engineering, a team that uses strong technical and problem solving skills to provide technical/clinical support to service engineers and Philips Healthcare customers around the world.
We simplify healthcare by focusing on the people in the care cycle – patients and care providers. Through combining human insights and clinical expertise, we aim to improve patient outcomes while lowering the burden on the healthcare system. Philips delivers advanced solutions for both health professionals, to meet the needs of patients, and empowered consumers for affordable healthcare whether in hospital or at home.
To succeed in this role, you should have the following skills and experience:
BS in computer science, IT, Healthcare informatics, or the equivalent and have minimum of 5 years of experience
Broad technical knowledge of products and clinical applications for healthcare informatics products
Proficiency with technologies such as: Information Systems Networks, Microsoft technologies including SQL Server, XP, Windows Server 20xx, Visual Studio, Active Directory, Relational Databases, VMWare, SANS technology, Citrix and tools for troubleshooting a variety of HW, SW and networking problems
Excellent troubleshooting skills and ability to write troubleshooting or configuration modifying scripts
Excellent teamwork skills along with the ability to assess and initiate corrective actions
Self Starter and ability and desire to continuously learn
English and German language skills
The following will be helpful but not required:
In Hospital experience with Clinical IT products – technical or clinical
Development engineering experience of clinical IT products
MCSE or A+ certification or equivalent
Ability to troubleshoot networking problems; (Network+ certification or equivalent)
Familiarity with .Net
Project management skills
In return, we offer you
Sharpen your talents with new challenges in our dynamic organization. As a market-driven company, we’re used to listening to our customers & apply the same thinking to our employees. We offer a competitive salary, outstanding benefits and flexibility in a career with a positive and supportive atmosphere in which to develop your talents further.
Philips encourages people with a disability to apply.
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at https://www.philips.com/b-dam/corporate/corporateblog/2016/PhilipsChronicDisease_5.jpg . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video at https://youtu.be/ocnMFp1JBuM .
To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at https://www.careers.philips.com/professional/global/en/workingatphilips on our career website, where you can read stories from our employee blog at https://www.careers.philips.com/global/en/blog-unexpected . Once there,you can also learn about our recruitment process at https://www.careers.philips.com/global/en/recruitmentprocess , or find answers to some of the frequently asked questions at https://www.careers.philips.com/global/en/faq .