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Job Information

Philips Product Support Engineer - Patient Monitoring (m/f) in Böblingen, Germany

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In this role, you have the opportunity to

Have a major impact through the quality of the service provided to others (technical and professional) and through your service and customer orientation skills.

You are responsible for

IT products/applications- network (both wired and wireless), infrastructure- and interoperability solutions in the environment of patient monitoring systems.

  • Developing and implementing the product technical support strategy and control the product support process

  • Contributing to the product design process to ensure its supportability and is responsible for the provision of training and back-up technical support

  • Provide support for related products/solutions in diagnosing, troubleshooting systems, specifically lowering the cost of ownership and increase customer satisfaction

  • Consult with others on technical issues and field escalations to solve them and create field communications

  • Understanding of the world-wide field organization including the multiple field roles and tasks that each perform

  • Actively participate and represent the customer support on project cross functional team(s)

You are part of

Product Support Engineering.Philips Medizin Systeme Böblingen with its 800 employees develops and produces patient monitoring systems for a worldwide market. Our solutions are used in emergency and intensive care, pregnancy and neonatal monitoring, as well as in the OR, for anaesthesia and in the General Ward. With several hundred thousand monitors installed worldwide, Philips is market leader in this area.

To succeed in this role, you should have the following skills and experience

Essential:

  • Degree in IT, Engineering or equivalent with IT background

  • Experience in the install, maintenance, upgrade and troubleshooting Windows Server solutions

  • Interpersonal skills with global teams and customers

  • Willingness for moderately frequent international travel

  • Fluent in English and German

Preferred:

  • Infrastructure and interfacing knowledge (Virtualization, Databases, Medical Protocols)

  • Experience in healthcare environment

  • Technical knowledge in wired network implementations and troubleshooting

  • Demonstrated written and verbal communication skills

  • Customer facing support experience

In return, we offer you

Working in the medical industry brings much fulfillment, as well as unique opportunities to grow. You’ll work in an international agile team. You’ll be contributing to a higher quality of life for billions and helping Philips deliver innovation that matters.

Philips encourages people with a disability to apply.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video .

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog . Once there,you can also learn about our recruitment process , or find answers to some of the frequently asked questions .

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