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Philips BPE Software Operations in Bangalore, India

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Our customers are increasingly looking for a solution to their most pressing challenges. In order to keep making the difference across the health continuum, Philips needs to move from selling products in a 'transactional' manner to also providing solutions that enable high quality, value-based healthcare.

The Solutions Delivery Organization will equip markets, businesses, and functions with capabilities to develop, market, sell and deliver solutions to solve the needs of our customers, ensuring consistency, scalability and re-use throughout the company. This strategic program will be a step-change in the value we are able to deliver to our customers

This will unlock business opportunities, contributing to our strategic ambition to grow Solutions to become 35% of our revenue by 2020.

You are a part of the Global Solution Delivery Enablement organization. Closely collaborating with business, markets and transformation teams part of Accelerate! Program, driving sustainable improvement of software supply chain, operations, pricing, sales, delivery & install base management capabilities across Philips.

In this role, you have the opportunity to make your contribution to the solutions transformation in Philips. As Software Operations Business Process Expert , you have a broad audience in the business and markets organization with a specific focus on Software Delivery & Service enablement. You will contribute to standardization and scalability of software supply chain, operations, delivery, entitlement, install base management processes, covering specification, development, operations, implementation, management and lifecycle phases.

You are responsible for

  • Driving process design and standardization for software operations, ensure alignment with the underpinning IT applications including relevant process performance metrics & KPI’s and compliance requirements and controls, in teamwork with the other BPEs and under the leadership of the Business Process Owner (BPO) for Software Operations & BPO Solution Delivery.

  • Capturing software operations and delivery business and market needs designing, implementing processes and capabilities, updating the Philips Process Excellence Framework standards.

  • Contributing to the development of the software development & operations/supply chain strategy.

  • Establishing and leading the Software Operations CoE. The purpose of this virtual department is to embed expertise within individual lines of business, establish and share best practices, define harmonized processes and coach and consult the businesses with software operations improvement strategy and harmonization.

  • Performing process gap analyses and proposing best practices as input for the process design.

  • Identifying and collecting software operations and delivery requirements to be secured during software development, testing, deployment, configuration, maintenance and lifecycle management.

  • Collaborating with IT and EIM to ensure that IT applications and data models support the business process requirements and design.

  • Being a change agent by clarifying the impact of the new ways of working including the process, IT applications, performance management and learning.

  • Collaborating with Philips University or other parties who develop the learning curricula for the stakeholders identified.

  • Building and maintaining communities of practice in your respective domain and ensuring that people competencies and capabilities are in place to execute the standard solutions in their process domains and identify opportunities for improvement.

  • Establishing an accurate process performance impact tracking & reporting, with reference to internal/external benchmarks and relevant targets.

To succeed in this role, you should have the following skills and experience

  • University degree desirable in Business, Engineering, Computer Science, or other related field or equivalent combination of academic and work experience

  • Minimum 7 years’ experience in Software Operations/Supply Chain and/or Software Development business experience, in global and multicultural setting, in combination with E2E process design, harmonization & global deployment

  • Expert knowledge and experiences in developing and building software solutions, installing and configuring solutions, implementing reusable components, translating technical requirements, assisting with all stages of test data, developing interface stubs & simulators and performing script maintenance and updates.

  • Must have experiences in automating deployment and management of entitlements, applications, system configurations, usage & adoption and security settings.

  • Must have experiences in transitioning from physical/manual software distribution to automation & digital methods

  • Experience writing and maintaining software applications in languages such as Golang, Python, Ruby, Java, C#, JavaScript, etc. (not just scripts); Experience with container technology (Docker/cgroups/LXC/etc) and container orchestration (Kubernetes/Mesos/CloudFoundry/etc.), a plus.

  • Good understanding of full range of business challenges and opportunities and internal/external trends in software development & operations, delivery, customer service and software delivery & business modelling

  • Quality and regulatory requirements understanding

  • Strong collaborative skills

  • Professional demeanour and strong communications skills

  • Excellent leadership skills with the ability to coach, mentor and influence other senior colleagues

  • Change management understanding & experiences

  • Evidence of successful teamwork with stakeholders of all levels around the globe

  • Fluent in English, verbal and written

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at https://www.philips.com/b-dam/corporate/corporateblog/2016/PhilipsChronicDisease_5.jpg . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video at https://youtu.be/ocnMFp1JBuM .

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at https://www.careers.philips.com/professional/global/en/workingatphilips on our career website, where you can read stories from our employee blog at https://www.careers.philips.com/global/en/blog-unexpected . Once there,you can also learn about our recruitment process at https://www.careers.philips.com/global/en/recruitmentprocess , or find answers to some of the frequently asked questions at https://www.careers.philips.com/global/en/faq .

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