Philips Business Process Analyst in Bangalore, India

  • Drive major incident activities and issue resolution tasks to completion, especially in crisis situations and drive structural RCA with vendor teams

  • Accountable for correct and timely execution of Problem Management processes by the vendors responsible for the execution of these activities.

  • Accountable for participating in the Architectural Review Board and responsible to approve infrastructure designs and solutions.

  • Responsible for building, maintaining and expanding deep knowledge of the Philips IT landscape and business processes running on them by partnering with people in IT and business.

  • Responsible, in cooperation with ITBP’s, BA and Service Managers, to define and execute end2end business process management and KPI reporting activities

  • Provides guidance to application maintenance teams in incident and problem management processes. Solves level 3, complex incidents and problems.

  • Provides direction to application maintenance teams in incident management, technical solution finding activities and automation.

  • Oversees the quality of solutions being provided by the application maintenance vendors.

  • Advises IT Delivery teams and Transitions Managers on serviceability and service readiness aspects of new software solutions being created.

  • Participates in DEVOPS teams for delivery of new programs.

  • Identifies and defines continuous service improvement activities in cooperation with Service Manager and application maintenance teams. Designs and implements improvements.

  • Have general knowledge of the large corporation IT landscapes, preferable Philips and in depth specialist knowledge on the applications or application components of your domain. Examples for Integration include SAP PO, PI, XI, IBM ESB/Websphere, Cast Iron, EDI standards and tooling and VANs, SAP IDOCs and IDOC functions as well as other integration industry tools.

  • Knowledge of ITIL processes or a proven track record in IT Service Operations.

  • Knowledge of what it takes to run an efficient IT platform or application in different concepts like PAAS and SAAS

  • Knowledge on IT infrastructure concepts like CLOUD computing and the way to operate these.

  • Familiar with DEVOPS concepts and their execution

  • Experience with coaching technical/functional teams.

  • Affinity with definition and creation of end2end business process management and KPI reporting

  • Drive major incident activities and issue resolution tasks to completion, especially in crisis situations and drive structural RCA with vendor teams

  • Accountable for correct and timely execution of Problem Management processes by the vendors responsible for the execution of these activities.

  • Accountable for participating in the Architectural Review Board and responsible to approve infrastructure designs and solutions.

  • Responsible for building, maintaining and expanding deep knowledge of the Philips IT landscape and business processes running on them by partnering with people in IT and business.

  • Responsible, in cooperation with ITBP’s, BA and Service Managers, to define and execute end2end business process management and KPI reporting activities

  • Provides guidance to application maintenance teams in incident and problem management processes. Solves level 3, complex incidents and problems.

  • Provides direction to application maintenance teams in incident management, technical solution finding activities and automation.

  • Oversees the quality of solutions being provided by the application maintenance vendors.

  • Advises IT Delivery teams and Transitions Managers on serviceability and service readiness aspects of new software solutions being created.

  • Participates in DEVOPS teams for delivery of new programs.

  • Identifies and defines continuous service improvement activities in cooperation with Service Manager and application maintenance teams. Designs and implements improvements.

  • Have general knowledge of the large corporation IT landscapes, preferable Philips and in depth specialist knowledge on the applications or application components of your domain. Examples for Integration include SAP PO, PI, XI, IBM ESB/Websphere, Cast Iron, EDI standards and tooling and VANs, SAP IDOCs and IDOC functions as well as other integration industry tools.

  • Knowledge of ITIL processes or a proven track record in IT Service Operations.

  • Knowledge of what it takes to run an efficient IT platform or application in different concepts like PAAS and SAAS

  • Knowledge on IT infrastructure concepts like CLOUD computing and the way to operate these.

  • Familiar with DEVOPS concepts and their execution

  • Experience with coaching technical/functional teams.

  • Affinity with definition and creation of end2end business process management and KPI reporting

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at http://www.philips.com/b-dam/corporate/corporateblog/2016/PhilipsChronicDisease_5.jpg . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at http://www.philips.com/a-w/careers/healthtech/working-at-philips/working-at-philips.html on our career website, where you can read stories from our employee blog at http://www.usa.philips.com/a-w/our-people/life-at-philips.html . Once there, you can also learn about our recruitment process at http://www.philips.com/a-w/careers/healthtech.html , or find answers to some of the frequently asked questions at http://www.philips.com/a-w/careers/healthtech/faq.html .