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Philips Product Owner in Bangalore, India

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Product Owner

Job Location: Bangalore

In this role, you have the opportunity to:

The Product Owner is the key business representative for helping to translate business requirements into functional designs that meet the needs of the global sectors within the End2End process framework.

You are responsible for

  • Responsible for the design & development of future systems and Philips Business System (PBS) elements related to ‘Customer Service’, according to the defined Strategic Business Requirements (SBRs).

  • Collaborate with the Capability Design Leader, Lead Product Owner, and Business Process Experts, providing content to the releases and ensuring timely deliverables to deploy during the lead market and further hand over for mass deployment.

  • Active participate within the Agile Scrum teams, participating in design, development and software validation of the team deliverables.

  • Manages overall solution design dependencies with other projects.

You are a part of

The CS Process and Capability Development and Validation team is tasked with the design, build and validation of software systems that implement the Philips Business System (PBS) elements for customer service. The team contributes to the Request2Resolution program by providing best in class systems and other PBS elements for the areas that have been identified as differentiators (such as superior Customer Experience for Premium and Performance Highways, a fully capable Remote Centric organization, Omni Channel and Self-Help capabilities, etc.) while providing fit for purpose industry standard systems for those elements that have been identified as non-differentiating.

To succeed in this role, you should have the following skills and experience

  • Experience in the healthcare industry preferred

  • BA, BS, or equivalent in technical discipline preferred.

  • Additional continuous improvement discipline certifications (e.g. Lean, Six Sigma) desired

  • Experience with using the Philips Agile methods used in IT projects Desired

  • Able to participate in IT development projects as the key translator of business requirements into executable IT requirements

  • Understanding of Philips Software Validation processes

  • 10+ years of experience in CRM and/or Case/Service ticketing and service delivery.

  • Salesforce.com and ServiceMax.com experience is highly preferred

  • International Travel may be required. Total travel (30%)

  • Superior administrative, management and project coordination skills

  • Exceptional communication skills, both written and verbal

  • Ability to clearly articulate messages to a variety of audiences up and down the levels in the organization

  • Ability to influence others and move toward a common vision or goal

  • Flexible and adaptable; able to work in ambiguous situations

  • A Strong Agent for Change in the Organization

  • Organized with a natural inclination for planning strategy and tactics

  • Must be a team player and able to work collaboratively with and through others

  • Must be able to learn, understand, and apply new methods

The Product Owner must work with stakeholders in the Business, IT, and Partners to ensure the build and deployment of working applications while helping to meet project scope, cost, and timeline requirements.

Purpose of the team:

The CS Process and Capability Development and Validation team is tasked with the design, build and validation of software systems that implement the Philips Business System (PBS) elements for customer service. The team contributes to the Request2Resolution program by providing best in class systems and other PBS elements for the areas that have been identified as differentiators (such as superior Customer Experience for Premium and Performance Highways, a fully capable Remote Centric organization, Omni Channel and Self-Help capabilities, etc.) while providing fit for purpose industry standard systems for those elements that have been identified as non-differentiating.

Purpose of the role:

Responsible for the design & development of future systems and Philips Business System (PBS) elements related to ‘Customer Service’, according to the defined Strategic Business Requirements (SBRs). Collaborate with the Capability Design Leader, Lead Product Owner, and Business Process Experts, providing content to the releases and ensuring timely deliverables to deploy during the lead market and further hand over for mass deployment. Active participate within the Agile Scrum teams, participating in design, development and software validation of the team deliverables. Manages overall solution design dependencies with other projects.

  • Owns the translation of Business Requirements into buildable Stories

  • Work with assigned BPEs and their Design Reference Group (DRG) teams to understand the Business Processes that form the basis for the Features that serve as input to Design Factories

  • Attend Design Factories and collaborate with the BPEs and Subject Matter Experts (SMEs) in the authoring of stories, driving the determination of ‘How’ (User Stories) from the ‘What’ (Business Processes and Features)

  • Own all stories and their content in assigned process areas, representing them and their underlying business requirements as they are designed and built in later stages.

  • Contribute to the creation of Training Materials

  • Drive stories thru the governance processes for design and customization approvals

  • Represent the Business to the System Release Team

  • Attend Solution Factory and describe business requirements as represented in Features and Stories

  • Participate with the System Release Team in ongoing backlog preparation activities

  • Represent the Business to the scrum team

  • Participate in Release Planning Session (RPS)

  • Participate in Story Refinement

  • Participate in Sandbox Demos

  • Participate in Acceptance Demos

  • Answer questions and clarify Business Requirements with the scrum team

  • Represent the Project to the larger Philips community

  • Participate in social media discussions with our user community

  • Schedule Demos with Stakeholders

  • Provide Status updates to Stakeholders – Newsletters, Service Cloud Council, etc.

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