ServiceMax Platform Specialist
Accountable that the technical solution designs meet the functional requirements specified by the Business Analyst.
Accountable that technical solution design meets platform architecture guidelines. Provide feedback to architecture community on architecture and design.
Accountable that deliverables meet requirements w.r.t. reliability, availability, performance, and security & compliance.
Approves the content of the release prior to UAT and manages interrelation aspects with other applications.
Supports development team in performing build automation and configuration management.
Supports the Delivery Manager in timely provision of technical environments.
Supports Business Analyst, Project Manager and Delivery Manager on managing, tracking, and forecasting of solution development.
Provide guidance to development team in performing configuration management, build automation and continuous integration.
Supports the Delivery / Service manager in DevOps.
Supports Delivery Manager & IT BP during the pre LPC phase in evaluating the solution feasibility and high-level estimation.
Supports the Delivery Manager in validating estimations provided by partners, and timely provision of technical environments.
Coaches technical leads and developers.
Provides escalation support to the partners for complex issues.
Promptly escalate issues, which affect product delivery and quality that are beyond scope of influence.
Contributes to overall scrum team goals and objectives.
Responsible to validate test strategy and plan, test cases, automation, regression and test execution.
Responsible for Software Quality, Compliance & Regulatory aspects of the solution.
Ensure seamless business operations support (third line) when needed.
Masters at least one application area or platform (SFDC Service Cloud or ServiceMax) and the integration aspects with other platforms, including solid understanding of architecture.
Prefer minimum 10 years of IT experience, including Agile.
7 years of minimum experience in SFDC (Salesforce) Service Cloud required.
One full cycle implementation in ServiceMax , required.
Experienced with coaching technical leads and developers, including estimating software development in Agile.
Acts independently to determine methods and procedures on new or special assignments. May supervise the activities of others.
Works on significant and unique issues where analysis of situations or data requires an evaluation of intangibles. Exercises independent judgment in methods, techniques and evaluation criteria for obtaining results. Creates formal networks involving coordination among groups.
Travel: Up to 25% global travel will be needed