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Philips Subject Matter Expert-Customer in Bangalore, India

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Subject Matter Expert-Customer-SD-MDM-CS

Position Description:

  • Act as the owner for Philips’ Customer Database, validating data that enters the system, integration of the database with other systems and maintaining DQ metrics

  • Act as the 2nd line of support for businesses, working with frontline partners, handling escalations and roadblocks faced by them

  • Drive Philips’ Continuous Improvement culture by leading LEAN, Kaizen, Six Sigma initiatives individually and in a team setting

  • Perform and take part in the various regulatory and compliance audit requirements of the domain

  • Perform root cause analysis on errors leading to poor data quality. Takes ownership of such errors and co-ordinate with various teams to fix them

  • Proactively identify data flow issues between multiple systems and take ownership to fix them and correct any errors caused retrospectively

  • Responsible for validating test strategy and plan, test cases, automation and UAT activities

  • Promptly escalate issues affecting delivery and quality that are beyond scope of influence

  • Ensure Philips’ Data Privacy standards and other guidelines are adhered to

Position Requirements:

  • Minimum 10 years of experience

  • Has worked extensively in MDM/Data warehousing environments as a Data Specialist, SME, Functional or Technical expert

  • Understanding of Supply chain process and SAP SD is an advantage

  • Knowledge of integration of aspects with other platforms and a thorough understanding of system architectures and data landscapes

  • Having knowledge of SAP and Informatica MDM systems is an advantage

  • Understanding of Qlikview/Tableau platforms is an advantage

  • Should have an eye for detail and maintain rigorous documentation of processes

  • Should be a self-motivated individual, with a go-getter attitude

  • Should be able to work in a team environment and comfortable working with stakeholders from different countries and diverse cultures

  • Should take proactive ownership of issues and work towards end-to-end completion

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