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Job Information

Philips CS Account Manager in Bangkok, Thailand

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Objective

The function exists to develop and optimize the sales of CUSTOMER SERVICE to the Philips installed base nationwide by putting up a strategic plan and set clear goals and direction of the business. The Account Manager (AM) represents Philips towards the account and internally represents the key account. The AM should have an in-depth understanding of the customer strategy in the country and defines an account strategy that drives profitable, high growth opportunities for Philips as well as operationally managing the execution. The goal is to maximize the value (top- and bottom-line) of the short & long term business with the account for Philips.

Reports to the Customer Service Manager, Health Systems, Thailand

Location – Bangkok, Thailand

Key Areas of Responsibility

  • Sales Management / Business Development

  • Analyze the available installed base data in order to decide HOW to achieve business objectives

  • Create the yearly sales plan to achieve set targets

  • Develop and implement sales strategies

  • Systematically analyze and report sales results, expectations, market, competition and trends

  • Initiate & run service sales improvement projects

Competencies

  • Key Account Management

  • Develop and implement the annual account plan in line with the national sales strategy

  • Initiate customer tailored sales actions and supporting national sales actions

  • Develop, maintain and improve relations with existing and potential customers in the assigned area by operating at all levels in the account organization

  • Facilitate the interface between the company and the accounts if necessary

  • Ensure availability of services and goods/deliverables in cooperation with internal functional teams

  • Perform as an experienced, specialized National Account Manager that works closely with customer stakeholders to get a clear view of WHAT has to be delivered

  • Create, promote and negotiate optimal offers to the accounts

  • Ensure highest levels of customer satisfaction

  • Channel Management

  • Collaborate with equipment business partners to promote extended warranty at point of sale

  • Financial Management

  • Accountable for providing logical monthly forecast while ensuring delivery of commitment (Forecast Accuracy) supported with contingency plans

  • Ensure achievement of budgeted sales volumes, prices and profit margin at a specified number of customers and accountable for managing the sales orders.

Knowledge and Critical Experiences

  • Critical to have at least 10 years sales experience covering direct accounts (government and private) and also have strong engagement with indirect channel partners

  • Highly skilled in customer relations management for accounts with complex stakeholder organizations

  • Strong analytical and strategic orientation to drive business growth

  • Service sale experience would be a vital consideration

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video .

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog . Once there,you can also learn about our recruitment process , or find answers to some of the frequently asked questions .

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