Philips Jobs

Don't just accept a job.
Accept a career you never knew was
possible.
Challenge yourself with a career at Philips.

Job Information

Philips Field Service Engineer in Bangkok, Thailand

null

Field Service Engineer

Interventional X Ray (IXR)

Objective

To provide highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.

Key Areas of Responsibility

  • Install Philips Healthcare (PH) equipment according standards with respect to quality and installation time as set by PH

  • Perform planned maintenance and equipment modifications within the scheduled time and to the quality standards set by PH

  • Perform corrective maintenance, supported when necessary by tier-2 support helpdesk

  • Demonstrate commitments to meet customer needs and requirements by ensuring all given quality standards

  • Submit timely and accurate service data, job sheets, reports, expense claims, radiation film badges, field problem reports and other paperwork as assigned

  • Be aware of customer needs and potential commercial leads (Philips Lifecycle Solutions – PLS) through customer visits and provide feedback and recommendations to the management, relevant people within the organization

  • Support the District Customer Services & Operations Manager and the Customer Services Account Manager as appropriate with contract renewals etc.

  • Use company property with care to ensure optimal results with minimal operational costs

  • Keep abreast of new technologies likely to affect PH range of products

  • Be a professional representative for PH with respect to customer problems, ensuring personal acceptability by the customer in appearance and behavior in accordance with PH policy and targets

  • Responsible for executing service events (maintenance & Installation) in compliance with applicable version of Business Unit (BU) / Business Line (BL) service manuals and relevant PH quality standard policies

  • Responsible for completeness and accuracy of service records with particular attention to test & inspection results

  • Responsible for adopting appropriate ESD control while servicing PH equipment

  • Responsible for using appropriate electronic measurement equipment in calibration controlled cycle

  • Responsible for reporting identified device safety issues according to applicable PH quality standard policy

  • Responsible for reporting customer feedback according to applicable quality standard policy and follow up relevant assigned quality & regulatory training in a timely manner

To succeed in the role, you must possess the below:

  • Experience in X Ray, CT or Cardiology

  • University degree in Bio Medical or Electronics

  • Certification or training in relevant field highly advantageous

  • Good communication in both English and local languages

  • Individual is required to travel to different areas in the country or overseas to support customers when needed

  • Able to work outside business hours if needed

  • Good team player

  • Demonstrates maturity in handling customers and senior stakeholders in the hospital environment

  • Exhibits ethics and compliance in accordance with Philips General Business Principles

DirectEmployers