In this role, you have the opportunity to
Manage with the Markets the performance of Trade Partners on CS delivery processes and compliance.
Contributes to commercial development of Indirect Channel.
Drive CS Trade Partner framework with indirect countries and control adherence.
You are responsible for
Implement standard business review with the Partners (MPR, QPR) with the local Customer Service and Indirect Channel Management teams
Implement standardize Partner Capabilities assessment process with the local Customer Service and Indirect Channel Management teams
Train CS team from the countries on Trade Partners process (business review, capability assessment) and tool (Performance dashboard, profitability tool)
Act as main point of contact with CS SVAL/BG on Partner topics related to APAC, owner of the feedback loop
Participate to the definition of the Distributors Agreement related to CS chapter, ensure standard framework
Participate of the CS Trade Partner strategy for the Market
Overlook parts and contract pricing realization and profitability. Create visibility and transparency on Commercial performance
Support implementation of Partner relationship management survey. Drive action plan to improve NPS
Support Global team to develop new Indirect Service portfolio by acting as main interface with the country CS and indirect CS teams
Supports CS Account Manager in making best business plan with their Partners to increase OIT via better contract penetration, selling labor and parts
Support deployment of new portfolio and solutions: such as Remote, Total install base agreement
Support overall CS BMC process related to indirect via continuous improvement and by providing feedback loop, benchmark and problem solving
To succeed in this role, you should have the following skills and experience
Bachelor or Master Degree in Engineering
3-7 years’ experience, market experience is an asset
Strong sense on quality related topics (quality background in process, product, manufacturing or supplier (not on regulatory)
Experience in managing third party business
Fluent in English, verbal and written and local language is plus
Willingness to travel up to 40%
Analytical, understand and use numbers to drive business purpose, can create dashboard and develop action plan
Strong team player, collaborative behavior
Lean certification or willingness to pass
Can structure plan and deliver on milestones
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at http://www.philips.com/b-dam/corporate/corporateblog/2016/PhilipsChronicDisease_5.jpg . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.
To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at http://www.philips.com/a-w/careers/healthtech/working-at-philips/working-at-philips.html on our career website, where you can read stories from our employee blog at http://www.usa.philips.com/a-w/our-people/life-at-philips.html . Once there, you can also learn about our recruitment process at http://www.philips.com/a-w/careers/healthtech.html , or find answers to some of the frequently asked questions at http://www.philips.com/a-w/careers/healthtech/faq.html .