In this role, you have the opportunity to
Bring in your advanced skills and make the difference in projects around the world. You design, install, configure, test, maintain and support Monitoring Analytics and Therapeutic Care (MATC) hardware and software solutions.
You are responsible for
Analyses reported problems via Remote Service functionality and/or direct contact with the site and collaborates with the Customer Care Solutions Center support engineer to identify, analyze and develop a resolution plan and take the actions required to resolve a customer’s issues
Collaborates with Philips Solution Architects to assist in the solution selling process
Delivers customer projects that require analysis of situations and full understanding of the solution being implemented
Diagnoses and resolves technical hardware and software issues (remotely & on-site)
Escalates any technical configuration that is not consistent with technical standards
Instruct customers in the operation and maintenance of the Philips solution
Proactively suggests process and product improvements based on site experiences and IT knowledge
Provides regular status of installation activities to project manager, other team members, and functional manager
Resolves complex customer issues requiring independent judgment based on strong IT knowledge and skills
Works in conjunction with internal project managers, clinical application consultants, field service engineers, senior Technical Consultants, third-party entities, and customer technical
You are part of
A team of Technical Consultants, Network Engineers, Solution Architects and Data Analysts. They deliver best in class services for our customers ranging from presales, solution implementation up to go live support. We are trusted partners for all our markets and the business groups Monitoring Analytics (MA) and Therapeutic Care (TC). The Technical Services team is a small but global team consisting of special matter experts that support the international MA and TC markets end to end.
To succeed in this role, you should have the following skills and experience
Bachelor’s degree in Electrical Engineering, Electrical Engineering Technology, Information
Systems Technology, Software Engineering, Computer Science or related field preferred; or two years formal education combined with appropriate high tech-related experience
Demonstrated knowledge and/or advanced certifications in specific areas of expertise such as:
Systems (Operating System, Virtualization, Database, Security, Cloud)
Networks (Hardwired devices, Wireless, VPN, Hardware (e.g., routers, switches, etc.), Assessment and troubleshooting)
Integration (HL7, API, Device data transfer. HL7 certification is desirable
Data Mining (Relational database, Architecting query design based on customer requirements, Query development, Scripting and Testing, Troubleshooting)
Previous experience working in a hospital, technical or customer service environment
Training / experience in troubleshooting and resolving complex technical problems
Excellent customer service skills and ability to effectively communicate with customer managers and technical staff on technical and business issues
Strong organizational, time management and planning skills
Fluent language skills in English
In return, we offer you
A path towards your most rewarding career. Philips is growing its marketing capability enterprise wide. Succeeding in this market-based role in a complex environment will open many doors for your long term career, in other areas in Philips or otherwise. We also believe that we are at our best as a company when you are at yours as a person. Thus, we offer competitive health benefits, a flexible work schedule and access to local well-being focused activities.
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at http://www.philips.com/b-dam/corporate/corporateblog/2016/PhilipsChronicDisease_5.jpg . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.
To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at http://www.philips.com/a-w/careers/healthtech/working-at-philips/working-at-philips.html on our career website, where you can read stories from our employee blog at http://www.usa.philips.com/a-w/our-people/life-at-philips.html . Once there, you can also learn about our recruitment process at http://www.philips.com/a-w/careers/healthtech.html , or find answers to some of the frequently asked questions at http://www.philips.com/a-w/careers/healthtech/faq.html .