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Philips Quality Engineer in Basingstoke, United Kingdom


Are you looking for a challenging, innovative, exciting career opportunity where your contributions will accelerate technology and make a difference in people’s lives? Philips Healthcare is currently recruiting for a Quality Engineer to join our Quality Systems Team looking after our Patient Monitoring products. This team provides Quality/Technical Support for all our product quality activities and has lots of opportunities for impact and growth

In this role, you have the opportunity to:

  • Perform investigations into all returns, complaints, non-conformances and any other post-market issues

  • Perform necessary quality activities (in conjunction with customer services, engineering, production and customers as required) to determine and document root-causes for identified non-conformances/issues

  • Implementing corrective action to reduce or eliminate cause of customer service issues

  • Gather data from product returns, service activities, complaints and customer feedback on a monthly basis to provide trending analysis on quality issues and performance metrics in line with KPIs in preparation for QRB and Management Review of the service data

  • Ensure refurbishment and service level agreements (SLA) activities are established, implemented, monitored and adhered to in line with QSM protocols

  • In the execution of the items above, provide support on quality matters to, Management Review, QRB, Customer Services and Quality team

  • Support Operations and Service department with NCR issues

  • Apply sound systematic problem-solving methodologies in identifying, prioritising, communicating, and resolving quality issues

  • Participate in the improvement of the service operations process, i.e. review and approval of service instructions and processes

  • Help facilitate continuous improvement and learning across all functional areas through training and communication of quality initiatives Your Profile

  • A HND or relevant education in an engineering/technical discipline or equivalent

  • Experience in a quality capacity for medical devices (with software knowledge would be an advantage)

  • Experience of electronic devices manufacturing

  • Experience in managing customer services quality and performance perspective i.e. meeting customer’s expectations and ensuring they deliver as specified

  • Experience in fault finding/investigation, to establish and document root-causes for identified non-conformances/issues, to identify appropriate corrective changes and to implement those changes in a manufacturing organisation that services customer products

  • Experience of working within an organisation operating an engineering quality system and meeting regulatory requirements.

  • Hands-on experience of working to and implementing procedural changes to better meet the requirements of ISO9001/13485

  • Good written English and attention to detail for written reports and PC literate with good Excel skills for data analysis Equal opportunities Philips are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.Should you require any reasonable adjustments to enable your participation in the interview process, please advise us of this in your application. Why should you join Philips? Here at Philips WE ARE Working Together for a Better Tomorrow:Philips' dedication to enriching lives is reflected in our company, our solutions, and a commitment to our people. Philips products lead to improved healthcare, faster diagnosis and better patient outcomes. Philips employees change lives every day.Enjoy endless opportunities to learn, and develop your career in the directions to which you aspire. Philips Healthcare is a place where you will work with others whose far-reaching ideas and accomplishments have impacted over 200 million lives already. Please help us determine what’s next. Your ideas and ability to deliver will help to transform the future of healthcare, and allow you to create your own legacy.Thanks to our employees, we are at the forefront of the Healthcare industry. Healthcare providers, backed by our many market leading solutions, are able to diagnose confidently, improve care, and increase the quality of life for patients across North America each and every day.Advance your career in an environment that supports work-life balance, health & well-being and continuous learning. Making a difference begins right here, where you come first.To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website. Once there, you can also learn about our recruitment process, or find answers to some of the frequently asked questions Please apply on-line – Good Luck! Recruitment agencies : we are fortunate enough to receive lots of fantastic applications for our brand, however when we use agencies we have a PSL in place so please do not contact hiring managers or the recruitment team directly. Unfortunately we are not able to respond to you and cannot accept speculative CV’s as way of introduction.