In this role, you have the opportunity to
Provides overall technical support to internal and external customers on IGT-D systems. Responds to technical calls and emails by providing answers to questions, troubleshooting guidance, and follow up to reported problems. Plans and executes System Installations.
You are responsible for
Provides technical assistance to all customers (which may include end users, IGT-D field sales and service employees, distributors, and third party service providers) for Volcano products. During a scheduled time, responds to inquiries received via telephone, email, or other written forms. Answers questions, analyzes problems, determines course of action to correct problem reported and ensures action is taken.
Organizes and executes new installations together with other parties
Documents all service activities and complaints in database. Must recognize complaints and potential safety complaints and handle according to procedures. Follows up on opened cases to close out the case and ensures that customer is satisfied.
Assist with technical service training as needed.
Provides technical input and review to service manuals, bulletins, and other technical documentation as needed.
As necessary, performs other duties as required.
You are a part of
To succeed in this role, you should have the following skills and experience
KNOWLEDGE AND EXPERIENCE:
Requires 3+ years experience in electromechanical/electronic system troubleshooting
Solid understanding of technical components including equipment, concepts and procedures
Knowledge of computer applications (i.e.: Microsoft Word, Excel) required
Knowledge of proper English usage, grammar, spelling, vocabulary and of generally accepted office practices, procedures and equipment
Solid knowledge and understanding of imaging ultrasound principles is an advantage
ADDITIONAL DESIRABLE QUALIFICATIONS:
SKILLS AND ABILITIES:
Ability to communicate effectively both orally and in writing and to establish and maintain cooperative working relationships with persons contacted in the course of performing assigned duties including Company management and outside business associates
Strong attention to details
Ability to maintain confidentiality
Ability to exercise independent judgment consistent with department guidelines. Selects methods and techniques for modification and repair of systems
Ability to work under pressure
Ability to maintain a professional image
PROBLEM SOLVING AND DECISION MAKING:
Ability to hear and speak to employees and outside business associates on the phone and in person
Ability to lift and push/pull up to 40 lbs
Ability to see the letters and numbers on a personal computer screen and on memos, reports and other documents (near vision)
Ability to maintain a professional image
In return, we offer you
A path towards your most rewarding career. Philips is growing its marketing capability enterprise wide. Succeeding in this market-based role in a complex environment will open many doors for your long term career, in other areas in Philips or otherwise. We also believe that we are at our best as a company when you are at yours as a person. Thus, we offer competitive health benefits, a flexible work schedule and access to local well-being focused activities.
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at http://www.philips.com/b-dam/corporate/corporateblog/2016/PhilipsChronicDisease_5.jpg . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.
To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at http://www.philips.com/a-w/careers/healthtech/working-at-philips/working-at-philips.html on our career website, where you can read stories from our employee blog at http://www.usa.philips.com/a-w/our-people/life-at-philips.html . Once there, you can also learn about our recruitment process at http://www.philips.com/a-w/careers/healthtech.html , or find answers to some of the frequently asked questions at http://www.philips.com/a-w/careers/healthtech/faq.html .