In this role, you have the opportunity to
Be responsible for providing product technical support to the presales marketing and regulatory registrations. The Technical Support Engineer is also responsible for conforming to the company Quality System procedures.
You are responsible for
Providing both technical support as well as “hotshot” demonstration capabilities, traveling for the sales team as needed;
Providing technical support for the local regulatory registration applications;
Ensuring aftersales technical in-depth support per customer’s requests;
Coordinating with Senior Support Engineer to prepare and lead product workshops, assignments to designated Application Development Teams, backing up Senior Support Engineer for temporary senior level support assignments and other duties as assigned.
You are a part of
Global team of Technical Sales Support Representative reports to the Asia Regional Manager and dash-line supervised by Training and Technical Support Manager at Philips Neuro-diagnose & Therapy on technical support related jobs.
To succeed in this role, you should have the following skills and experience
A four year science/engineering degree is required, a master degree in neuroscience/engineering or equivalent academic experience is preferred.
Able to read and understand technical and non- technical documents in English, maintain familiarity with the performance characteristics of highly technical products, and be able to interface with and train customers and technical and non-technical PCI-Neuro personnel.
Able to understand the basic scientific theories and methodologies associated to the popular applications of the products that PCI-Neuro sells.
A minimum of three years experience as a Support Engineer (I and II) equivalence is required.
Mastery of all Support Engineer II equivalent skills must be shown.
Previous experience of tech supporting CFDA registration is desired.
Previous technical teaching, training and product demonstration experiences on EEG and/or Eye tracking products are preferred.
A modest programming skill is a plus.
Excellent communication skills.
Proficiency in English reading, writing and listening comprehensions.
Willing to travel up to 90% of the time (in Europe).
In return, we offer you
A path towards your most rewarding career. Philips is growing its marketing capability enterprise wide. Succeeding in this market-based role in a complex environment will open many doors for your long term career, in other areas in Philips or otherwise. We also believe that we are at our best as a company when you are at yours as a person. Thus, we offer competitive health benefits, a flexible work schedule and access to local well-being focused activities.
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at http://www.philips.com/b-dam/corporate/corporateblog/2016/PhilipsChronicDisease_5.jpg . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.
To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at http://www.philips.com/a-w/careers/healthtech/working-at-philips/working-at-philips.html on our career website, where you can read stories from our employee blog at http://www.usa.philips.com/a-w/our-people/life-at-philips.html . Once there, you can also learn about our recruitment process at http://www.philips.com/a-w/careers/healthtech.html , or find answers to some of the frequently asked questions at http://www.philips.com/a-w/careers/healthtech/faq.html .