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Philips E2E Sr. Program Manager in Best, Netherlands


In this role, you have the opportunity to

Our organization Philips Services Innovation to Market (I2M) drives innovations and delivers solutions to enable our Philips Service organizations in providing high performance Availability and Professional Services towards our customers. We are owning the HealthSuite Customer platform that is used by all Philips Businesses to deliver state-of-the-art Serviceability solutions such as IoT Connectivity, Remote Capabilities, Data Analytics and AI.

In the role as Senior Program Manager Serviceability you will drive the development and execution of Serviceability solutions for the entire E2E chain in close partnership with the Philips Businesses, Markets, Functions. You will guide and oversee the necessary changes in our platforms and tools, products, processes and organizations.


It will be your responsibility to lead the activities of Serviceability programs consisting of multiple and related projects executed by performing organizations and/or staff. Ensures execution is in line with the Service Business strategy. You will be directing and influencing resources to ensure the effective execution of the program objectives across involved organizations.

  • Builds and maintains an effective program organization

  • Defines the collaborates with Businesses, Markets and Functions based on the scope of the program

  • Defines the portfolio of programs and projects and their goals, in consultation with management and relevant partners, as input to the performing organization to lead the project pipeline

  • Estimates the program budgets and resource requirements, facilitates staffing for critical program roles

  • Keeps up-to-date with the evolving business and application domain in order to optimize the goals of each program and improve the synergy

  • Deploys Process Improvement and Quality Assurance and makes the program organization efficient and transparent, in line with business and program processes

  • Provides PS I2M management with regular program performance status, variances to plan and identification of corrective actions

  • Has responsibility and authority to contribute to the financial results for the business

Competencies & Skills that make you suitable for this position:

  • Domain Knowledge in the areas of Medical Device development, Customer Service and Serviceability

  • Knowledge of program/project management methods and estimation techniques

  • Experience in effective Sponsor- and Stakeholder-Management within complex organizations

  • Proven effective communication and organization skills, effective communication with executives

  • Experience on financial aspects of Program Management

This role provides the opportunity to have a strong impact on the value delivery of Philips Services towards customers. It gives exposure and access to the latest technologies and innovations that are used in the delivery of Services. It is supported by an established Serviceability community across the Philips Businesses and allows to build a strong global network.

In return, we offer you

Data driven decision-making is right on the top of Philips leadership agenda and that means we have the rare opportunity to come in and have a recognized voice to drive and witness exciting, groundbreaking changes. You will be empowered to drive high impact projects, state-of-the-art business innovations with a globally recognized, premium brand behind you. Once you are successful in this role’s mission, you will have an array of diverse career options open to you – across different disciplines, product lines, business groups and/or geographies.

Working at Philips is more than a job. It’s a calling to build a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering creative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there, you can also learn about our recruitment process, or find answers to some of the frequently asked questions.