In this role, you have the opportunity to
Be a specialist in his field. The Customer Service Engineer contributes to the technical product support of the Philips Digital Pathology Solutions (PDPS) installed base. You will support the various (IT) solutions installed at the customer. You will be recognized as a technical IT specialist within Philips Digital Pathology Solutions (PDPS).
You are responsible for
Diagnosing PDPS remotely by qualifying with customers or colleagues by telephone, or by remotely accessing the system
Creating a case for the customer call, verifying contract entitlement, and check with the service coordinator that the customer is quoted and the customers call is handled appropriately
Interfacing with Hardware vendors (Ie. IBM) in case of hardware failures
Escalating technical issues to 3rd line support
Be a professional representative for PDPS with respect to customer problems, ensuring personal acceptability by the customer in behavior in accordance with PDPS policy and targets
Participating in DPS product development projects, to ensure serviceability of the product. This includes writing service documentation
Following all quality standards and procedures set within PDPS
Keeping up to date with new technology developments and investigate how these new technologies can be used in the existing product line
Contributing to the department process improvement activities
You are a part of
The Philips Digital Pathology Solutions (PDPS) venture started in 2007. The venture is establishing a worldwide business for total Digital Pathology Solutions encompassing an Ultra Fast Scanner for digitization of microscope tissue slides and a Pathology Image Management System. The venture aims at leveraging multiple Philips assets and capabilities (brand, market channel, technology) for establishing the total solution and being the 1st to market to establish a dominant market position. The market launch of the first solutions was in 2011. The venture has an installed based in US, EMEA and Asia and keeps expanding.
Our mission: In a world with increasing challenges for cancer diagnostic procedures and quality of patient care we want to be number one in empowering Pathologists with Digital Pathology Solutions via the best Pathology scanners, Image Management System, workflow and Image Analytics solutions available. This helps the pathology laboratory and the pathologists to work more effectively, leading to higher quality diagnosis and as a result better patient care.
To succeed in this role, you should have the following skills and experience
MBO/HBO or Bachelor’s degree in ICT Engineering or Computer Science or similar level based on experience
Preferably between 5 and 10 years experience in the industry / digitally enabled medical and/or Computer IT product development
At least 2 years experience in a support role, roles as a System Engineer or IT Support Engineer is a pre
Experience in implementing and managing big IT systems is a pre.
Knowledge of standards used in the Medical IT world, Dicom, HL7 and IHE is a pre.
Good understanding of IT technologies (Servers, Storage, Virtualization, Cloud technologies and system management technologies)
Excellent written and verbal communication in the English language and interpersonal skills
Good problem analyzing skills.
In return, we offer you
We welcome you to a challenging, creative environment with great opportunities for you to explore! Our benefits are very competitive and designed around your preferences:
25 Days of leave and the possibility to purchase up to 20 extra days off annually.
A variable bonus based on both Philips results and personal performance.
Extensive set of tools to drive your career, such as a personal development budget, free training and mentoring.
Solid company pension scheme and attractive collective health insurance package.
Opportunity to buy Philips shares and products with discount.
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video .
To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog . Once there,you can also learn about our recruitment process , or find answers to some of the frequently asked questions . #LI-DNP