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Philips Product Specialist Service Innovation in Best, Netherlands

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In this role, you have the opportunity to

  • Work as a Service Innovation Engineer on problems of diverse scope where analysis of service innovation data requires evaluation of identifiable factors.

  • The development of the solution requires a multi-disciplinary approach and knowledge of service innovation principles, -theories and -concepts.

  • Formulate the solution for (technical) partial problems that cannot be found by combining previous experiences but by composing newly acquired service innovation knowledge.

  • May lead multidisciplinary service innovation change projects, managing a number of people.

  • Work independently and provides consultative advice within specific functional areas.

  • Introduce service innovation methods/procedures that are new for the organization.

  • Apply advanced process principles to multiple tasks.

  • Proficient in area of specialization and contributes in other disciplines.

  • Determine feasibility of service innovation concepts or projects.

You are responsible for

Specific product specialist for gradient and TX RX RF chain:

  • Participating in technology studies to represent the service point of view; to consult the team on service related issues, investigate the implication of this new technology on the service processes, translate this into business impact and defend this in the project/development teams.

  • Improving and secure the serviceability of released products and sub products by representing the service organization in the product development process.

  • Investigating new designed products on their serviceability based upon the defined (general) service requirements. Advises development how to realize an optimal serviceability of the component.

  • Creating test design for validation of service functionalities in the product and the overall serviceability of the product.

  • Defining, creates and publishes the required spare parts for the specific product as well as the service deliverable package (documentation and e-information).

  • Executing validation tests within the validation phase of the project based on defined test cases and test plan. Solves sub-system/component related technical customer complaints that are escalated by the 3rd line helpdesk if they could not be solved (4th line support).

  • Improving the service deliverable package of the applicable sub systems/component based on field feedback.

  • Participating in improvement projects on reliability/serviceability of the applicable sub-systems components

  • Prepare Customer Support product Training Course Requirements (TCR)

  • Prepare and deploy Field Change Orders (FCOs)

You are a part of

  • A progressive and energetic team that contributes directly to the growth of the business. You have a direct reporting line to the Director Service Innovation MR.

To succeed in this role, you should have the following skills and experience

Minimum Qualifications

• Bachelor’s degree, Major in Mechanical /Electronics engineering related

• Excellent communication skills (fluent in English - written and oral)

• Proven ability to build and maintain effective working relationships across functional organizations and to leverage individual strengths. Must have good communication skills

• Able to engage in global conference calls outside of normal business hours.

• Service experience with “high-tech”, complex systems

• Experience in system wide analysis, planning, and multi-discipline approaches

• Ability to manage multiple efforts and show initiative without falling behind on agreed upon goals; must have a good work ethic and multi-cultural environment

• Experience in product transition from development to service environments is an advantage

• Professional knowledge of project management methods

In return, we offer you

A challenging, innovative environment with great opportunities for you to explore. Our benefits are very competitive and designed around your preferences:

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at http://www.philips.com/b-dam/corporate/corporateblog/2016/PhilipsChronicDisease_5.jpg . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at http://www.philips.com/a-w/careers/healthtech/working-at-philips/working-at-philips.html on our career website, where you can read stories from our employee blog at http://www.usa.philips.com/a-w/our-people/life-at-philips.html . Once there, you can also learn about our recruitment process at http://www.philips.com/a-w/careers/healthtech.html , or find answers to some of the frequently asked questions at http://www.philips.com/a-w/careers/healthtech/faq.html .

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