In this role, you have the opportunity to
Work as a Service Innovation Engineer on problems of diverse scope where analysis of service innovation data requires evaluation of identifiable factors.
The development of the solution requires a multi-disciplinary approach and knowledge of service innovation principles, -theories and -concepts.
Formulate the solution for (technical) partial problems that cannot be found by combining previous experiences but by composing newly acquired service innovation knowledge.
May lead multidisciplinary service innovation change projects, managing a number of people.
Work independently and provides consultative advice within specific functional areas.
Introduce service innovation methods/procedures that are new for the organization.
Apply advanced process principles to multiple tasks.
Proficient in area of specialization and contributes in other disciplines.
Determine feasibility of service innovation concepts or projects.
You are responsible for
Specific product specialist for gradient and TX RX RF chain:
Participating in technology studies to represent the service point of view; to consult the team on service related issues, investigate the implication of this new technology on the service processes, translate this into business impact and defend this in the project/development teams.
Improving and secure the serviceability of released products and sub products by representing the service organization in the product development process.
Investigating new designed products on their serviceability based upon the defined (general) service requirements. Advises development how to realize an optimal serviceability of the component.
Creating test design for validation of service functionalities in the product and the overall serviceability of the product.
Defining, creates and publishes the required spare parts for the specific product as well as the service deliverable package (documentation and e-information).
Executing validation tests within the validation phase of the project based on defined test cases and test plan. Solves sub-system/component related technical customer complaints that are escalated by the 3rd line helpdesk if they could not be solved (4th line support).
Improving the service deliverable package of the applicable sub systems/component based on field feedback.
Participating in improvement projects on reliability/serviceability of the applicable sub-systems components
Prepare Customer Support product Training Course Requirements (TCR)
Prepare and deploy Field Change Orders (FCOs)
You are a part of
To succeed in this role, you should have the following skills and experience
• Bachelor’s degree, Major in Mechanical /Electronics engineering related
• Excellent communication skills (fluent in English - written and oral)
• Proven ability to build and maintain effective working relationships across functional organizations and to leverage individual strengths. Must have good communication skills
• Able to engage in global conference calls outside of normal business hours.
• Service experience with “high-tech”, complex systems
• Experience in system wide analysis, planning, and multi-discipline approaches
• Ability to manage multiple efforts and show initiative without falling behind on agreed upon goals; must have a good work ethic and multi-cultural environment
• Experience in product transition from development to service environments is an advantage
• Professional knowledge of project management methods
In return, we offer you
A challenging, innovative environment with great opportunities for you to explore. Our benefits are very competitive and designed around your preferences:
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at http://www.philips.com/b-dam/corporate/corporateblog/2016/PhilipsChronicDisease_5.jpg . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.
To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at http://www.philips.com/a-w/careers/healthtech/working-at-philips/working-at-philips.html on our career website, where you can read stories from our employee blog at http://www.usa.philips.com/a-w/our-people/life-at-philips.html . Once there, you can also learn about our recruitment process at http://www.philips.com/a-w/careers/healthtech.html , or find answers to some of the frequently asked questions at http://www.philips.com/a-w/careers/healthtech/faq.html .