In this role, you have the opportunity to
This is an exciting, fast-paced business, where you will be managing a global services organization.
The Services & Solutions Deliverability leader is responsible for high quality services (maintenance and professional services) value proposition creation, serviceability of products, level 3 support and securing solution delivery requirements as part of solution creation programs. The Services & Solutions Deliverability Leader teams up with Market Services and Solution delivery leaders for portfolio feedback, performance management, services market introductions and solution delivery readiness.
Our company leads in meaningful innovation and its recognized by its research & design capabilities. The Philips brand has high recognition & reputation across the world. Our team is entrepreneurial, ambitious, fast growing, cross-cultural, inclusive, results driven and customer focused. You contribute to the success of the global services function beyond the business boundaries, e.g. through sharing of knowledge/ best practices, ownership for cross business programs/initiatives and market driven innovation.
Join us if you want to leave your mark and influence how technology will transform the delivery of care to societies around the world.
You are responsible for
Act as the owner of the financial and operational performance of services within the Business
Own the services portfolio for the business, connected to the overall aspirations of the Business
Own the performance management of the services with focus on revenue recognition, integral gross margin, customer satisfaction, services productivity, resources utilization, SLA, project performance.
Responsible for sales and operating plans for implementation services.
Define the requirements for enablers across the e2e chain for business services, including tooling
Execute automation of processes via digital strategy in order to increase productivity and maximize profits
Drive the needed market capabilities for business specific services delivering
Develop and maintain a strategic services plan to meet future requirements and incorporate relevant business trends and needs
Ensure quality and regulatory compliance within its business services
Manage/improve the operational KPIs that enable the validation of success of the e2e services business and set targets through benchmark analysis
Act as thought leader and spokesperson for the Businesses Services and Solution Delivery
Drive requirements into the product and solution development programs to secure serviceability and solution delivery readiness
Responsible for business based delivery operations: technical/remote support (L1/L2), SLA management, implementation, integration and training.
Maintain up to date technical capabilities, and building new capabilities as required (e.g. remote services, cloud services...).
Ensure cross-functional alignment with other key stakeholders in the end-to-end value chain including general management of businesses as well as functions (e.g. quality and regulatory, finance, R&D, markets…).
Drive capability- building and talent/leadership development: you supervise, hire and fire, select, develop, coach and evaluate personnel to ensure the efficient operation of the business services function.
Team up with Market Services and Solution delivery leaders for portfolio feedback, performance management, services market introductions and solution delivery readiness
You are a part of
Business Management Team and partner of other Services Leaders in different clusters
To succeed in this role, you should have the following skills and experience
Thought leader towards broad range of stakeholders, able to have a peer-to-peer relationship with executive business/functional/market leaders and content experts
Minimum 15 years of experience in Hardware & Software Services and Solutions delivery environment, in global and multicultural setting
Broad understanding of full range of business challenges and opportunities and internal/external trends in services and solution delivery
Proven track record in driving change towards a well-articulated vision
Strategic leadership with hands on touch and business development flexibility
Experience with large implementation projects that may take btw 12 to 24 months, with a range of 5 to 30 implementation consultants allocated plus project managers (Electronic Medical Records, ERP, Supply Chain…)
Proven Track Record of performance improvement in services.
Working in collaboration with development teams.
Proven leadership of large services teams in cross cultural, multi-site setup and matrix organization.
Typically required: Bachelor / Master equivalent
Services business management with portfolio orientation
Contract and delivery performance management
Customer relationship management
Executive communication skills
Process design and implementation
Senior people management
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video .
To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog . Once there,you can also learn about our recruitment process , or find answers to some of the frequently asked questions .