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Philips Client Partner, Clinical Operations - Connected Care (Northeast) in Boston, Massachusetts


In this role, you have the opportunity to

The Clinical Operations Client Partner will be a patient flow and centralized care subject matter expert with demonstrated success leading operational efficiency, throughput, and patient flow transformations at the enterprise level. The successful candidate will lead customer requirements collection and in-patient throughput assessment projects, apply his/her knowledge around patient flow and clinical operations best practices and continuous improvement to find performance improvement opportunities for the customers. They will co-ordinate a small team of subject matter experts (clinical, financial, technical etc.) through a consultative engagement to define multiyear solution propositions for customers with clear value/ROI and KPIs. They will present proposals for C-Suite approval at customers and take responsibility to ensure KPIs are achieved and value delivered and support the customer to unlock value post deployment of proposed solution.

The Clinical Operations Client Partner will also contribute his/her knowledge and learnings through client engagements to help define the clinical operations center business strategy, thought leadership, technology & clinical road maps, and solutions delivery processes.

You are responsible for

  • Own proposal development for improving clinical operations, throughput and patient flow to convert a validated prospect to client accepted proposal. Support development of LSP opportunities around clinical operations and throughput

  • Develop multi-year clinical operations proposals addressing identified KPIs to help clients improve patient throughput

  • Lead on-site customer needs assessment and define the formal statement of work

  • Execute on complex data-driven problem solving to address client’s operational, clinical and business needs

  • Align solution road map with customer and define solution specification (technical and commercial)

  • Prepare and present proposal in coordination with technology and commercial teams leading to deal closure

  • Ensure successful activation of activities around agreed KPIs to unlock value

  • Ensure mobilization of necessary technology or consulting expertise as agreed in proposal to ensure successful delivery of KPIs

  • Deliver and execute on client engagement with high quality with a focus on customer trust and satisfaction

  • Help shape clinical operations center business strategy and create thought leadership material and content for internal and external distribution (Blogs, speaking engagements)

You are a part of

Healthcare Transformation Services (HTS): Designed to leverage Philips deep capabilities and assets, HTS extends our value to the global healthcare community to become a trusted advisor and partner of choice, and transform healthcare delivery by tackling the most challenging clinical and business issues across the continuum of care. Our promise to our customers is grounded in our legacy of innovation and lead from our clinical strengths.

To succeed in this role, you should have the following skills and experience

  • 15+ years’ experience in-hospital operational throughput and patient flow consulting and transformation, clinical operations workflow subject matter expert

  • Demonstrated success (10+ years) in developing complex performance based business cases enabled by healthcare informatics solutions and services with a proven client execution track record

  • RN or BSN with Hospital Operations expertise

  • Masters’ degree, MBA other advanced degree preferred

  • Strong understanding of clinical Informatics, Connected Care and Population Health offerings and services designed to support Centralized Care and/or Patient Flow

  • Proven ability to convert high level customer needs into defined SOWs using a consultative selling engagement

  • Experience in hospital business & financial operations processes and leveraging patient flow/operations simulations to optimize flow and identify KPIs

  • Strong executive presence and track record of C-Suite engagement

  • Ability to travel nationally 50%

  • Proven experience and ability working in matrix organizations

  • Impeccable oral and verbal communications and presentation skills

In return, we offer you

Sharpen your talents with new challenges in our dynamic organization. As a market-driven company, we’re used to listening to our customers & apply the same thinking to our employees. We offer a competitive salary, outstanding benefits and flexibility in a career with a positive and supportive atmosphere in which to develop your talents further.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at on our career website, where you can read stories from our employee blog at . Once there, you can also learn about our recruitment process at , or find answers to some of the frequently asked questions at .

It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state and/or local laws. Philips is an equal employment opportunity and affirmative action employer Disability/Veteran.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.