In this role, you have the opportunity to
Support the MR Clinical business primarily in the Northeast Zone
You are responsible for
Training & Education
Deliver on-site training and education to customers to optimize their proficiency and ensure that their needs are met. Adhere to Philips training processes and guidelines and established customer site policies. Assess and document user competency, award continuing education credits, and complete related documentation. Serve as a subject matter expert on basic products and applications. Be proactive in keeping abreast of current medical knowledge and technology. Assess customer’s workflow and clinical needs and advise on products and services solutions to meet their needs.
Troubleshoot, diagnose, engage appropriate resources, escalate, resolve, follow-up, and document equipment, applications and customer issues accordingly. Provide on-site clinical support. Act as a voice of the customer by providing feedback on the customer's experience and needs via the customer feedback process.
Sales & Clinical Marketing Support
Partner with sales, upon request, to optimize the results of the clinical site visit and product demonstrations. Communicate potential leads to sales counterparts. Contribute subject matter to include clinical protocols, sample images and clinical/technical tips.
Complete all required training, documentation, and reports per established processes and guidelines. Maintain company assets (i.e. computer, company vehicle, cell phone, etc.).
You are a part of
Working as part of our Global Sales and Service organization, you’ll benefit from the team’s growing breadth and depth of healthcare products and services portfolio, and be challenged to drive our best-in-class reputation through top customer experience ratings.
To succeed in this role, you should have the following skills and experience
Associate Degree or Bachelor’s degree preferred or equivalent experience.
Minimum 3 years of MR clinical experience preferred or two years of experience in a field applications role.
Must be registered and in good standing with appropriate credentialing body for specific modality. Must be certified with ARRT with an advanced registry in MR.
Effective analytical, troubleshooting, problem-solving, critical thinking, organization, project management, and priority setting skills
Strong communication, presentation and interpersonal skills to execute training curriculum and professionally deal with a diverse set of problematic circumstances that surround difficult or demanding customer situations in a friendly and constructive manner using adult learning based guidelines.
Excellent customer service, presentation, and written and verbal communication skills (i.e. Microsoft Office skills)
Proficient conflict management and influencing skills
Practical knowledge of clinical applications and post processing products
Job operates in the hospital/medical environment and remotely from home office location.
This position will require you to meet all customer specific mandates such as vaccinations and or screening tests.
As part of the qualifications for an MRI Clinical Service Specialist and for your own and others health and safety you cannot go into a scanner room with any ferro-magnetic metal in or on your body or clothing.
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa.
*The NE territory Includes: CT, DC, DE, MA, MD, ME, NH, NY, RI, VA, VT, WV and Eastern PA. For this opening, we'd like the candidate to reside in the Boston or NYC/NJ areas. Candidates must live within close proximity to a major airport. May be asked to back-up other territories and provide off-site training as the need arises.
In return, we offer you
Sharpen your talents with new challenges in our dynamic organization. As a market-driven company, we’re used to listening to our customers & apply the same thinking to our employees. We offer a competitive salary, outstanding benefits and flexibility in a career with a positive and supportive atmosphere in which to develop your talents further.
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video .
To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog . Once there, you can also learn about our recruitment process , or find answers to some of the frequently asked questions .
It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state and/or local laws. Philips is an equal employment opportunity and affirmative action employer Disability/Veteran.
As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.